HR Professional with comprehensive expertise in managing benefits operations. Skilled in streamlining processes, ensuring compliance, and driving positive results through effective team collaboration. Known for adaptability, reliability, and delivering impactful solutions. Proficient in benefits administration, employee communication, and issue resolution.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Benefits & HR Manager
Porter Wright Morris & Arthur, LLP
Tampa, FL
01.2022 - Current
Oversaw and directed daily benefits operations encompassing medical, dental, vision, life, disability, retirement, and EAP programs for 350 employees across nine offices in five states.
Identified and resolved discrepancies in monthly carrier invoices through detailed eligibility audits and prompt action.
Managed coordination and execution of open enrollment processes, ensuring effective communication and data integrity.
Managed plan document maintenance and collaborated with carriers and brokers on renewals and plan modifications.
Achieved timely and accurate ACA data reporting. Delivered annual filings of 1095-C, 1094-C, and Form 5500, contributing to organizational compliance.
Oversaw administration of two defined contribution and one defined benefit retirement plans, ensuring compliance and effective communication.
Conducted analysis of benefit plan utilization data to identify improvement opportunities and optimize offerings.
Benefits Administrator
Porter Wright Morris & Arthur, LLP
Columbus, OH
04.2016 - 12.2021
Administered employee benefits programs, ensuring compliance with regulations and company policies.
Coordinated open enrollment processes, facilitating communication between employees and providers.
Executed thorough audits of benefits programs to ensure compliance and minimize associated risks.
Addressed employee benefits inquiries with efficiency, enhancing overall satisfaction levels.
Coordinated with external vendors to identify and resolve issues related to benefit plans, enhancing overall service delivery.
HR Administrative Assistant
Porter Wright Morris & Arthur, LLP
Columbus, OH
12.2014 - 04.2016
Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
Served as a reliable point of contact for employee inquiries on various topics, including benefits, leave policies, and workplace issues.
HR Generalist
ODW Logistics
Columbus, OH
01.2012 - 11.2014
Facilitated communication between management and employees to resolve conflicts and interpret compensation and HR policies.
Conducted regular audits of personnel records and statistical data to verify accuracy and compliance with relevant regulations.
Analyzed and assessed applicant resumes to pinpoint qualified candidates for recruitment.
HR Assistant
ODW Logistics
Columbus, OH
10.2007 - 12.2012
Efficiently managed personnel files for over 500 employees, maintaining confidentiality while keeping records up-to-date and organized.
Assisted in payroll processing and benefits administration.
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA