Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Durbin

Geneseo,IL

Summary

Dynamic leader with a proven track record at Group O Inc, excelling in account management and operational efficiency. Expert in fostering client relationships and teamwork, I've significantly enhanced client satisfaction and operational productivity. Skilled in communications and strategic planning, my approach has consistently driven growth and exceeded targets.

Overview

24
24
years of professional experience

Work History

Account Manager

Group O Inc
01.2016 - 09.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Operational Manager

Group O Supply Chain Solutions
01.2005 - 01.2016
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Managed budgets for multiple projects, ensuring timely delivery and cost control.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
  • Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
  • Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.

Production Supervisor

Group O Supply Chain Solutions
01.2001 - 01.2005
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Evaluated existing production processes and identified areas for improvement.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.

Education

High School Diploma -

United Township High School
East Moline, IL
05.1980

Skills

Account Management

Customer Service

Teamwork and Collaboration

Client Relations

Relationship Building

Client Relationship Management

Customer Relationships

Communications / Written & Verbal

Presentation Building Power Point

Timeline

Account Manager

Group O Inc
01.2016 - 09.2024

Operational Manager

Group O Supply Chain Solutions
01.2005 - 01.2016

Production Supervisor

Group O Supply Chain Solutions
01.2001 - 01.2005

High School Diploma -

United Township High School

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Elizabeth Durbin