Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Encalada

Florence

Summary

Dynamic retail professional with a strong customer service focus and proven ability to enhance guest satisfaction at QuikTrip. Skilled in employee training and cash handling. Committed to maintaining health and safety compliance while achieving inventory accuracy.

Experienced with managing night operations and optimizing store performance. Utilizes strong organizational and leadership skills to ensure smooth operations. Track record of effective problem-solving and maintaining high operational standards.

Overview

15
15
years of professional experience

Work History

Assistant Night Manager

QuikTrip
09.2023 - Current
  • Assisted in the training of new hires, providing coaching in customer service skills, company protocols, and standards of excellence.
  • Enhanced guest satisfaction by promptly addressing concerns and resolving issues during night shifts.
  • Developed strong relationships with guests by providing personalized service that exceeded expectations, fostering repeat business and positive word of mouth referrals.
  • Improved workflow efficiency by establishing clear objectives for each shift based on daily goals and available resources.
  • Monitored store for cleanliness and maintenance issues during nightly rounds, reporting any problems to the appropriate department for prompt attention.
  • Managed night audit procedures, verifying accuracy of financial transactions and identifying discrepancies for resolution.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.

Associate

Walgreens
07.2022 - 08.2023


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Assistant Manager

7-11 Convenience Store
05.2020 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increased sales through effective merchandising strategies and targeted promotions.

Cashier/Front End Manager

Shop Rite
05.2010 - 06.2020
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Education

North Babylon High School
North Babylon, NY
06-1995

Skills

  • Customer service focus
  • Health and safety compliance
  • Employee training
  • Cash handling experience
  • Customer service
  • People management
  • Time management expertise
  • Inventory monitoring
  • Vendor relations
  • Multitasking
  • Food and beverage operations
  • Teamwork and leadership

Timeline

Assistant Night Manager

QuikTrip
09.2023 - Current

Associate

Walgreens
07.2022 - 08.2023

Assistant Manager

7-11 Convenience Store
05.2020 - 07.2022

Cashier/Front End Manager

Shop Rite
05.2010 - 06.2020

North Babylon High School

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Elizabeth Encalada