Elizabeth Erwin
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture, and outcomes. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Bilingual accomplished, team player with technical and interpersonal skills and an unsurpassed work ethic ready to contribute value to an organization.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Medical Assistant/Patient Support Assistant
Endeavor Health/Northshore University HealthSystem
Vernon Hills
08.2019 - Current
- Graduated from the Emerging leaders Academy December 2023.
- As a Skills Validator and Preceptor evaluated clinical staff performance and conveyed constructive feedback to improve skills.
- Maximized performance by monitoring daily activities and mentoring team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- VFC Vaccine Coordinator - Backup- coordinate with manager to remain compliant and define clear targets and objectives and communicated to other team members.
- Accomplished multiple tasks within established timeframes.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Co-Owner/Office Manager
A New Touch, Inc
Lakemoor, IL & Gurnee, IL
08.1991 - Current
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Chiropractic Assistant
Miller Chiropractic
Grayslake, IL
08.2011 - 08.2019
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Input patient data into computer system using ChiroTouch and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
Education
Bachelor of Science - Health Care Management
Southern Illinois University Carbondale
Carbondale, IL08.2023
Associate of Applied Science - Medical Assisting
College of Lake County
Grayslake, IL12.2019
Skills
- Quality Control
- HIPAA Compliance
- MS Office
- Good Judgment
- Team Leadership
- Interpersonal Relations
- Fluent in Spanish
- Organizational Skills
- Interpersonal Communication
Certification
- CMA (AAMA) - Certified Medical Assistant
Timeline
Medical Assistant/Patient Support Assistant
Endeavor Health/Northshore University HealthSystem
08.2019 - Current
Chiropractic Assistant
Miller Chiropractic
08.2011 - 08.2019
Co-Owner/Office Manager
A New Touch, Inc
08.1991 - Current
Bachelor of Science - Health Care Management
Southern Illinois University Carbondale
Associate of Applied Science - Medical Assisting
College of Lake County