PATRICK TREBOL-TEVES

Experienced Nurse Aide focused on delivering exceptional patient care and performing healthcare procedures. Skilled in utilizing advanced EMR technologies and implementing quality assurance processes to improve patient outcomes and optimize care coordination. Committed to delivering compassionate and personalized care while adhering to industry standards and protocols. Collaborative team player adept at fostering positive patient interactions and working effectively with interdisciplinary healthcare teams for comprehensive and efficient healthcare delivery.

NORTHSHORE UNIVERSITY HEALTHSYSTEM GLENVIEW, IL. Medical Assistant and Patient Support Associate, February 2002 to May 2022:

• Responsible for receiving incoming telephone calls, faxes, & arranging necessary follow-up appointments, performs a variety of computer, (mail) clerical, & supply functions necessary for the operation of the nursing unit.
• Collection of past medical records pertinent to surgery, place calls to various hospital departments & ensures that all appropriate orders & testing results are completed for perioperative medical clearance review for surgery.
• Enroll & assist patients using technology to manage their healthcare including on-line account activations, on-line scheduling, express check-in service, test result notifications, bill pay & ability to message their doctor on mobile app.
• Organized & proficient with computers including (electronic medical records)EPIC software & scanning devices.
• Knowledge of all unit functions including Internal Medicine, Family Medicine, Immediate Care, Pediatrics, Cardiology, Dermatology, & Endocrinology.
• Acts as a source of help to clinical & administrative staff members & patients.
• Ensuring smooth functioning of the facility by handling important administrative tasks.
• Assisted other internal departments including Laboratory, Cardiology, & Dermatology.
• Facilitated new Immediate Care walk-in clinic start-ups, promoted steady patient increase as well as in charge of opening & closing duties.
• Maintaining files & records of patients both in digital & physical formats.
• Composes written & handles verbal communications between unit personnel & numerous physicians, ancillary services, (on-call) answering service, patients, visitors, & families.
• In charge of pre-op (patient) education, scheduling within30 days, contact & follow through with patient & providers, preparation of preop paperwork.
• Answers & communicates (patient) questions & concerns.
• Provides accurate medical clearance to internal & external physician offices, hospitals, & surgical ambulatory facilities.
• Secures information & stringent adherence to all HIPPA laws.

RESURRECTION HEALTHCARE ST. JOSEPH HOSPITAL CHICAGO, IL. Patient Access Quality Assurance (QA) Admitting & Registration Department, January 1998 to January 2002 (4 years):

• Supervised the pre-registration system, patient data work flow and ensure that all individuals, hospital units and services receive accurate and timely information.
• Demonstrated work schedules flexibility and ability to interact with patients from diverse cultures and backgrounds.
• Responsible for Performing registration chart audits.
• Trained all registrars on new procedures and guidelines.
• Improved admitting & registration department accuracy and performance through feedback, orientation, and continuing education of departmental staff (individually or groups) toward desired outcome.
• Assisted with hospital admissions (admitting and registrations) on bed control and availability involving high volume patient admissions.
• Worked rotating nights including weekends as ER Unit Secretary and maintains the overall organization of the ER nursing station under the supervision of ER Triage Nurse and ER Attending Physician.
• Collaborated with the ER Attending and nursing staff on patient admission assignments (ER admission, transfer or direct.). Arranges for procurement of medical records.
• Secures information and stringent adherence to all HIPPA laws.

• EMERGENCY MEDICAL TECHNICIAN BASIC, Columbus Hospital, Chicago, IL, Aug 2001
• CERTIFIED NURSE AIDE, Clarys Nurse Aide Training Center, Sterling, VA, Dec 2024
• BLS PROVIDER CPR AND AED, American Heart Association, Dec 2024 - Dec 2026
• MEDICATION AIDE, Clarys Nurse Aide Training Center, Sterling, VA, Dec 2024