Michelle Asirifua Amoah
Herndon ,VA
Summary
Health Services Administrator dedicated to enhancing community health outcomes through innovative programs and patient advocacy. Skilled in managing patient access and navigating healthcare systems to support diverse populations. Aiming to contribute to organizational goals of promoting health equity and community wellness.
Overview
6
6
years of professional experience
Work History
Patient Access Associate 3
INOVA
Fairfax, Virginia
01.2025 - Current
- Coordinated patient registration and verification for various healthcare services, ensuring accurate data collection and enhanced patient experience.
- Managed insurance verification and pre-authorization processes for patient procedures.
- Coordinated appointment scheduling for various medical specialties within the facility.
- Informed patients about financial obligations and available payment options, aiding them in understanding their responsibilities and improving compliance.
- Collaborated with clinical staff to ensure smooth patient flow and satisfaction.
- Managed inbound and outbound calls for departments, providing essential departmental information, confirming appointments, addressing inquiries, and directing calls efficiently.
- Provided exceptional customer service to enhance patient experiences at INOVA facilities.
- Applied HIPAA privacy and security regulations while handling patient information.
Community Health Worker
Sentara Community Care Center
Norfolk, USA
06.2023 - 01.2025
- Spearhead initiatives to connect patients with essential community resources, effectively addressing critical social determinants of health such as housing insecurity, mental health counseling, food insecurity, and insurance application support.
- Advocating for optimal care: Collaborated individually with patients to advocate for their healthcare needs, offering personalized guidance through the complexities of the healthcare system. Provided tailored support to help patients access necessary services, navigate administrative processes, and ensure their overall well-being.
- Community outreach and engagement: Actively participated in various community events across Hampton Roads to promote Sentara’s community care program. Engaged with community members to raise awareness about available services, facilitated educational initiatives, and played a key role in organizing and operating vaccine clinics to support public health efforts.
- Offering detailed guidance: Assisted callers by providing accurate information about medication schedules, dosages, and potential side effects. Ensured that patients understood their prescriptions and addressed any concerns or questions they had.
- Managing appointment coordination: Facilitated the scheduling and rescheduling of medical appointments, ensuring timely and convenient arrangements for patients. Coordinated with healthcare providers to confirm appointment details and communicate any necessary changes to callers.
- Handling sensitive information: Maintained confidentiality and compliance with healthcare regulations while managing patient information and requests. Implemented privacy protocols to ensure the secure handling of personal health data.
Community Outreach Worker
Chesapeake Health Department
Chesapeake, USA
07.2022 - 06.2023
- Assisted with managing and coordinating community events for health outreach in Chesapeake, VA, such as a community wide health fair in collaboration with other community resources to provide health information and services to underserved populations.
- Assisted clients with finding the necessary resources for housing insecurities, food, and paying utilities among others.
- Organized team meetings along with agendas for the meeting and facilitating agenda topic discussions and generating a summary of the meeting to send out to staff that could not attend.
- Collaborated with other community organizations to provide services for community engagement and education on services provided at local health department.
Resident Assistant
Old Dominion University
Norfolk, USA
08.2020 - 05.2022
- Worked as a resource for freshman students and assisted with transitioning into college life.
- Worked at front desk answering phone calls and directing guests and residents to places and other resources they would need.
- Worked to manage the residence halls daily and mediate any conflicts that may arise amongst residents.
- Assisted with closing operations such as checking resident rooms, logging students out of housing system, and documenting any room damages for professional staff.
Office Services Specialist
Chesapeake Health Department
Chesapeake, USA
03.2022 - 04.2022
- Assisted with arranging and organizing patient charts for front office administrators and clinic nurses.
- Assisted with patient appointment check-in with duties such as checking identification cards, explaining information packets to patients prior to their appointment and answering other necessary questions patients may have.
- Assisted with assembling check-in packets for immunizations and STD clinics.
- Assisted with answering department phone calls and answering client questions pertaining to services offered at the department, scheduling appointments, etc.
Companion
Albryte Support Services
Herndon, USA
03.2020 - 08.2021
- Worked as a companion to individuals with mental disabilities.
- Stayed with individuals throughout the day and did activities such as Starbucks runs, grocery store runs, trips to the park, walking around the neighborhood, watching movies. This gave the individual a friend and a chance to be active outside the group home.
- Helped to engage individuals in learning activities such as reading.
Education
Bachelor of Science - Nursing
Chamberlain University
Tysons Corner, VA03-2028
Health Services Administration -
Old Dominion University
Norfolk, Virginia05-2022
Skills
- Patient Care
- Patient Support
- Healthcare Coordination
- Appointment management
- Patient intake
- Healthcare technology
- Customer support
- Team collaboration
- Communication strategies
- Organization
- Bilingual
- Electronic health records
Certifications And Achievements
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Electronic Medical Records (EMR) Systems Proficient
- Data Management (Record keeping and Data Analysis)
- CPR & AED Certification
- Communication Skills with Modern Management (LinkedIn)
- Center for Disease Control and Prevention
- World Health Organization Online learning
- National Institutes of Health summer internship
- Advanced Business Development: Communication and Negotiation (LinkedIn)
Leadership Experience
- President, Pentecost Students & Associates Campus Ministry, Fall 2021 – Spring 2022
- Event Planning Chief Coordinator, Asirifua.ey
Timeline
Patient Access Associate 3
INOVA
01.2025 - Current
Community Health Worker
Sentara Community Care Center
06.2023 - 01.2025
Community Outreach Worker
Chesapeake Health Department
07.2022 - 06.2023
Office Services Specialist
Chesapeake Health Department
03.2022 - 04.2022
Resident Assistant
Old Dominion University
08.2020 - 05.2022
Companion
Albryte Support Services
03.2020 - 08.2021
Bachelor of Science - Nursing
Chamberlain University
Health Services Administration -
Old Dominion University