MERCI CANZADO
McLean,VA
Summary
Dependable Patient Access Associate 3 successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Patient Access Associate 3
INOVA
07.2023 - Current
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Ensured seamless patient transitions through collaborative communication with vascular and cardiac surgery teams, MAs, RNs and Physicians.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
Pharmacy Technician
CVS
07.2022 - 11.2023
- Duties performed at McLean, VA CVS location similar to duties performed at Bethesda, MD CVS
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Pharmacy Technician
CVS
03.2021 - 07.2022
- Duties include accepting the initial prescription and entering prescriptions into computer database, filling actual prescriptions for dispensing to customer, collect and verify health insurance information, obtain any necessary health insurance pre-authorizations to ensure the prescription is covered at the right rate, collect co-pays, help count the dosages of medication and dispense to customers
Shift Supervisor
CVS
08.2020 - 03.2021
- Responsible for managing employee shifts and creating a work schedule each week
- Supervise on-duty employees and establish priorities within the store, such as assigning employees to work registers, stock shelves or clean the aisles
- Also responsible for assigning and leading store activities and specialized events, oversee daily sales reports, develop sales forecasts and train and evaluate hourly employees, monitoring loss prevention programs, identifying and managing shoplifters and ensuring all prices are accurate and up-to-date
Beauty Consultant
CVS
07.2019 - 08.2020
- Engage in conversation with each customer as they enter the beauty zone; listen to and be sensitive to the information shared by the customer, be cognizant of their needs and provide specialized sales advice
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Be the brand expert by answering customer questions in detail with product knowledge to produce the largest sales basket possible
- Using the facilities provided, explain in detail how various products are used, applied, etc
- Educating the customer of the proper usage and benefits leveraging the sampling program
- I am able to discuss CVS Beauty Club programs and inviting customers to special in-store events or explaining current promotions to close the sale
- Create and maintain product displays, end caps and other special promotional materials in support of key brand, corporate and local advertising efforts
Auto Sales Associate
Mercedes Benz
11.2018 - 05.2019
- Exposed to Sales Associate Tools such as Auto Ipacket, Provision, CarNow, CM, etc
- To identify & engage potential customers and keep them informed about the vehicles they express interest in
- Used skills learned in the industry to negotiate deals and transform internet prospects into in-store sales and achieve sales targets
- Continue to develop my skills by attending Mercedes Benz Product Training to familiarize myself with the options and capabilities of the vehicles I was selling
- Continue to develop my customer relations skills by maintaining contact with customers and assisting as needed when they have follow-up questions or in need of vehicular service
Auto Sales Associate
Triple J Motors
03.2005 - 03.2018
- Provided excellent service to all customers through active engagement and listening skills
- Provide exemplary level of service to clients to both maintain and extend the relationships for future business opportunities
- Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements
- Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients
- One of the top sales associates of Triple J Motors Saipan, and always exceeded my goal
- Awarded 2016 Sales Associate of the year and 2017 Sales Associate of the Quarter
Education
License - Pharmacy Technician
Board of Pharmacy
Maryland, USASt. Columban College
Pagadian City, Zamboanga PeninsulaHigh School Diploma -
Kabasalan National Vocational School
Kabalasan, Zamboanga SibugaySkills
- Patient focused
- Coachable and a Quick learner
- Dependable
- Reliability
- Scheduling appointments
- Patient confidentiality
- Data entry proficiency
- Follow-up skills
- Strong empathy
- HIPAA Compliance
- Appointment Scheduling
- Multitasking and Organization
Timeline
Patient Access Associate 3
INOVA
07.2023 - Current
Pharmacy Technician
CVS
07.2022 - 11.2023
Pharmacy Technician
CVS
03.2021 - 07.2022
Shift Supervisor
CVS
08.2020 - 03.2021
Beauty Consultant
CVS
07.2019 - 08.2020
Auto Sales Associate
Mercedes Benz
11.2018 - 05.2019
Auto Sales Associate
Triple J Motors
03.2005 - 03.2018
License - Pharmacy Technician
Board of Pharmacy
St. Columban College
High School Diploma -
Kabasalan National Vocational School
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