Elizabeth Espinoza
Fort Irwin,CA
Summary
Detail-oriented and dependable professional with experience in regulated environments including healthcare, pharmacy, and childcare. Strong background in customer service, documentation accuracy, confidentiality, and compliance with strict policies and procedures. Bilingual communication experience and a proven ability to build trust with clients, families, and teams. Seeking to transition into a banking role where attention to detail, integrity, and customer service are essential.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Child and Youth Program Assistant
U.S. Army-Non-Appropriated Fund (NAF) Child & Youth Services (CYS)
05.2024 - 04.2025
- Maintained accurate daily documentation including attendance, incident reports, and developmental observations in compliance with DoD and CDC regulations.
- Ensured the safety, security, and well-being of infants in a highly regulated environment requiring constant attention to detail and adherence to policy.
- Built trust and professional relationships with parents through clear communication, confidentiality, and consistency.
- Followed strict procedures related to health, safety, and accountability, demonstrating reliability and professionalism.
- Collaborated with team members to maintain structured routines and a calm, organized environment.
Spanish Interpreter
Independent Contractor for UC San Diego
02.2020 - 03.2020
- Provided real-time interpretation for immigrant patients in medical settings, ensuring accurate communication.
- Assisted physicians during health screenings and documentation processes.
- Maintained professionalism and confidentiality in sensitive situations.
Certified Pharmacy Technician
Walmart
08.2018 - 12.2019
- Processed and verified prescription information with a high level of accuracy in a regulated healthcare setting.
- Handled sensitive patient and insurance information while maintaining strict confidentiality.
- Worked with insurance companies to resolve claims, discrepancies, and payment issues.
- Managed inventory control, verified shipments, and documented discrepancies.
- Provided customer service to a diverse clientele, explaining processes clearly and professionally.
Shift Manager
Del Taco
08.2015 - 04.2018
- Managed daily operations, employee schedules, and workflow efficiency.
- Handled cash, balanced drawers, and ensured proper procedures were followed.
- Delivered consistent customer service in a fast-paced, high volume environment.
- Trained and coached employees to meet company standards.
Education
High School Diploma -
Paloma Valley High School
Menifee, CA06-2016
Skills
- Customer Service & Relationship Building
- Confidentiality & Compliance
- Accurate Data Entry & Documentation
- Cash Handling & Transaction Accuracy
- Problem Resolution
- Time Management & Organization
- Team Collaboration
- Bilingual Communication
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Child and Youth Program Assistant
U.S. Army-Non-Appropriated Fund (NAF) Child & Youth Services (CYS)
05.2024 - 04.2025
Spanish Interpreter
Independent Contractor for UC San Diego
02.2020 - 03.2020
Certified Pharmacy Technician
Walmart
08.2018 - 12.2019
Shift Manager
Del Taco
08.2015 - 04.2018
High School Diploma -
Paloma Valley High School