Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager

Elizabeth Estes

Cary,IL

Summary

Dynamic General Manager with a proven track record at Canine Country Club Of Barrington, driving $1.3 million in annual revenue. Expert in leadership and relationship building, I excel in staff training and problem resolution, transforming customer feedback into loyalty and satisfaction. Committed to fostering a positive work environment and achieving organizational goals.

Overview

11
11
years of professional experience

Work History

General Manager

Canine Country Club Of Barrington
10.2021 - Current
  • Oversees business with annual revenue sales volume of 1.3 million.
  • Formulates policies and procedures to streamline operations.
  • Manages a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developes and trains 20 employees/leaders.
  • Manages hiring employees and employee reviews.
  • Cultivates strong relationships with clients to ensure long-term success and loyalty.
  • Lead organizational structure of daily procedures to ensure a positive outcome for clients and staff.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.


Assistant Manager

Happy Tails Animal Sanctuary
05.2015 - 03.2020
  • Supervised day-to-day operations to meet performance, quality and daily care of animals.
  • Maintained a clean, safe, and organized environment for staff, volunteers, and animals.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Lead a team of 10 employees and 5-8 volunteers.
  • Sourced and processed all dog adoptions. This included meet and greets, home visits, and adoption paperwork.
  • Lead all adoption events within the local community.
  • Planned and organized all veterinarian care visits and grooming needs for the animals.

Cashier

Target
05.2014 - 05.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Psychology

Judson University
Elgin, IL
05-2000

Skills

  • Leadership and team building
  • Problem resolution
  • Team player
  • Efficient multi-tasker
  • Customer relations
  • Relationship building
  • Staff training/development
  • Goal setting
  • Verbal and written communication

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

General Manager

Canine Country Club Of Barrington
10.2021 - Current

Assistant Manager

Happy Tails Animal Sanctuary
05.2015 - 03.2020

Cashier

Target
05.2014 - 05.2015

Psychology

Judson University

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Elizabeth Estes