Elizabeth Estrada
SAN ANTONIO,TX
Summary
Detail-oriented administrative professional and Texas Notary offering excellent documentation, communication and organizational skills. Proven ethics and dedication to legally-sound operations. Knowledgeable Notary Public with an honest reputation and 2 years' experience. Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests. Pursuing a new professional opportunity with a growing team. Reliable professional with experience notarizing documents, filling out paperwork and verifying client identities. Consistent with following notary process and knowledgeable of relevant laws and regulations.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
JP Morgan Chase
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Notary Signing Agent
Self-employeed
04.2022 - 08.2023
- Supported timely and accurate administrative task completion.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked client identification to maintain compliance with state legal requirements.
Data Analyst
JPMorgan Chase
01.2022 - 06.2022
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
Collections Specialist
JPMorgan Chase
08.2021 - 12.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
High School Diploma -
Southwest High School
San Antonio, TXSkills
- Claim Validity Determination
- Corrective Action Planning
- High-Volume Call Environments
- Carrier Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Notary Signing Agent
Self-employeed
04.2022 - 08.2023
Data Analyst
JPMorgan Chase
01.2022 - 06.2022
Customer Service Specialist
JP Morgan Chase
08.2021 - Current
Collections Specialist
JPMorgan Chase
08.2021 - 12.2021
High School Diploma -
Southwest High School
Similar Profiles
Lisa Olivia GrenviczLisa Olivia Grenvicz
Private Client Banker at JP Morgan Chase & Company (Chase Bank)Private Client Banker at JP Morgan Chase & Company (Chase Bank)
Taylor SimsTaylor Sims
Client Services Specialist & Associate Banker at JP Morgan Chase & Chase BankClient Services Specialist & Associate Banker at JP Morgan Chase & Chase Bank
Miranda GuerreroMiranda Guerrero
Associate Banker Market Expansion at Jp Morgan Chase ChaseAssociate Banker Market Expansion at Jp Morgan Chase Chase
Mahesh TelgadiMahesh Telgadi
Team Leader at JP Morgan Chase pvt LtdTeam Leader at JP Morgan Chase pvt Ltd
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution