Lyla Fagan
Chicago,MA
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Top Golf
10.2023 - Current
- Welcome and assist players with check-in and reservations.
- Provided information about the venue, gameplay, and promotions.
- Help with golf clubs and equipment.
- Ensure the cleanliness and organization of venue.
- Offer retail items to guests, and keep retail area stocked and organized.
- Lead Team Building events for event customers
- Respond promptly to guest inquiries and requests.
- Give guests game demonstrations and enforce safety guidelines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retail Associate
Five Below
11.2023 - 10.2024
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Counter Server
Common Cafe
07.2023 - 08.2023
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Took and processed over customer orders.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
Retail Associate
Frugal Fannies
06.2021 - 06.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Education
Bachelor of Arts - Justice Studies
University of New Hampshire -INCOMING FRESHMAN
Durham, NH05.2028
High School Diploma -
Norwood High School
Norwood, MA06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Call Management
- Paperwork Processing
- Administrative Support
Accomplishments
Awarded Internship at local Police Department.
Worked 100 hours with youth attending Police Camp.
Provided administrative support to multiple officers.
Timeline
Retail Associate
Five Below
11.2023 - 10.2024
Customer Service Representative
Top Golf
10.2023 - Current
Counter Server
Common Cafe
07.2023 - 08.2023
Retail Associate
Frugal Fannies
06.2021 - 06.2022
Bachelor of Arts - Justice Studies
University of New Hampshire -INCOMING FRESHMAN
High School Diploma -
Norwood High School
Similar Profiles
Elliott JohnsonElliott Johnson
Dishwasher at Top GolfDishwasher at Top Golf
David KohlbergDavid Kohlberg
Regional Outside Sales Representative at Top Golf Callaway Golf Brands Corp.Regional Outside Sales Representative at Top Golf Callaway Golf Brands Corp.
Cameron MathesonCameron Matheson
Food Server at Top GolfFood Server at Top Golf
Nicholas MartinNicholas Martin
Assistant Facility Manager at Top GolfAssistant Facility Manager at Top Golf
Jesus VazquezJesus Vazquez
Delivery Driver at K&K DSP INCDelivery Driver at K&K DSP INC