Lyla Fagan
Chicago,MA
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Top Golf
10.2023 - Current
- Welcome and assist players with check-in and reservations.
- Provided information about the venue, gameplay, and promotions.
- Help with golf clubs and equipment.
- Ensure the cleanliness and organization of venue.
- Offer retail items to guests, and keep retail area stocked and organized.
- Lead Team Building events for event customers
- Respond promptly to guest inquiries and requests.
- Give guests game demonstrations and enforce safety guidelines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retail Associate
Five Below
11.2023 - 10.2024
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Counter Server
Common Cafe
07.2023 - 08.2023
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Took and processed over customer orders.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
Retail Associate
Frugal Fannies
06.2021 - 06.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Education
Bachelor of Arts - Justice Studies
University of New Hampshire -INCOMING FRESHMAN
Durham, NH05.2028
High School Diploma -
Norwood High School
Norwood, MA06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Call Management
- Paperwork Processing
- Administrative Support
Accomplishments
Awarded Internship at local Police Department.
Worked 100 hours with youth attending Police Camp.
Provided administrative support to multiple officers.
Timeline
Retail Associate
Five Below
11.2023 - 10.2024
Customer Service Representative
Top Golf
10.2023 - Current
Counter Server
Common Cafe
07.2023 - 08.2023
Retail Associate
Frugal Fannies
06.2021 - 06.2022
Bachelor of Arts - Justice Studies
University of New Hampshire -INCOMING FRESHMAN
High School Diploma -
Norwood High School