Summary
Overview
Work History
Education
Skills
Refrences
Timeline
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Elizabeth Felix

Hesperia,CA

Summary

Adept at leveraging skills in customer service and data entry, I enhanced client satisfaction and streamlined operations at Marriott. Known for exceptional problem-solving and critical thinking, I consistently resolved customer issues, leading to a significant increase in repeat business. My proactive approach and effective communication fostered strong relationships, driving success across diverse roles.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Marriott
11.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.

Caregiver

Inland Respite
06.2019 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.

Consultant

FBDB
01.2018 - 11.2023
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Responsible for marketing designs and ideas.
  • Generating interest by creating content on social media to drive future success.

Administrative Assistant

D&B Alternative Health And Wellness
02.2015 - 01.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Greeted and checked in patients.

Education

GED -

Riverside Adult School
Riverside, CA
05.2009

Skills

  • Customer Service
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Computer Proficiency
  • Account Management
  • communication both written and verbal
  • Time management

Refrences

Susana Gonzales Supervisor Marriott 760-662-6693

Alesa Val

Timeline

Customer Service Representative

Marriott
11.2023 - Current

Caregiver

Inland Respite
06.2019 - Current

Consultant

FBDB
01.2018 - 11.2023

Administrative Assistant

D&B Alternative Health And Wellness
02.2015 - 01.2017

GED -

Riverside Adult School

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Elizabeth Felix