Elizabeth Fernandez
El Paso,TX
Summary
Proactive Floral Manager with a distinguished understanding of flower arrangements and leadership. Committed to increasing sales and supervising an efficient and excellent team. Fantastic customer service skills and attention to detail with a commitment to staying professional under pressure.
Overview
7
7
years of professional experience
Work History
Florist Manager
Blossom Flowers And Sweets
11.2017 - Current
- Trained employees on customer order taking and basic floral arranging.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Inventoried plants and flower care supplies and ordered more.
- Supervised 2-10 employees in floral department.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Sales Associate
The Limited
11.2016 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Applied Science - Health Administration
Southwest University At El Paso
El Paso, TX10.2016
Skills
- Product Inventories
- Scheduling
- Customer Service
- Product Ordering
- Problem Resolution
- Decision-Making
Timeline
Florist Manager
Blossom Flowers And Sweets
11.2017 - Current
Sales Associate
The Limited
11.2016 - 12.2016
Associate of Applied Science - Health Administration
Southwest University At El Paso
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