Elizabeth Fernandez
Kansas City,KS
Summary
Detail-oriented Compliance Specialist dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 12 years of experience in the property management industry.
Overview
12
12
years of professional experience
Work History
Assistant Director of Compliance
Eagle Point Management LLC
01.2020 - 11.2023
- Developed and maintained compliance database, tracking all compliance activities and documents
- Investigated and documented all violations of compliance regulations to determine necessary improvements
- Schedule and conduct on-site file audits
- Review program procedures and policies and recommend changes that increase efficiency and productivity
- Provide technical assistance to on-site staff; including compliance issues, federal rules, state laws, rent calculations, and other related topics
- Conduct full file audits for, new move-ins, annual recertification's, interim recertification's, and unit transfers
- Assist with correcting voucher issues
- Complete ongoing required training to remain current with all LIHTC/HUD policies; coordinate and prepare properties and files for required inspections
- Attend regular meetings with the property management staff to present detailed reports
- Assist with preparation of property budgets
- Maintain EIV and TRACS reports in accordance with HUD regulations.
Property Manager
Eagle Point Management LLC
09.2011 - 01.2020
- Communicated effectively with owners, residents, and on-site associates
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Control expenses according to established budgets
- Collect 100% of the rent every month
- Manage delinquencies as appropriate
- Maintain and increase occupancy
- Maximize the rent potential of market-rate units
- Pass REAC and MOR inspections, as well as maintaining required housing and company quality standards
- Handle tenant complaints and emergencies promptly
- Providing excellent customer service
- Ensure work orders are created and processed promptly
- Assist with the preparation of annual property budgets
- Conduct unit inspections, including quarterly inspections
- Ensuring that the property's curb appeal is impeccable.
Education
High School Diploma -
Wyandotte High School
Kansas City, KSBachelor of Arts - Business Administration And Management
UMKC
Kansas City, MO05.2010
Skills
- Grant Proposals
- Operations Management
- Data Analysis
- Strategic Planning
- Goal setting
- Customer service
- Problem solving
- Time management
- Organizational skills
- Decision making
- Quality assurance
Timeline
Assistant Director of Compliance
Eagle Point Management LLC
01.2020 - 11.2023
Property Manager
Eagle Point Management LLC
09.2011 - 01.2020
High School Diploma -
Wyandotte High School
Bachelor of Arts - Business Administration And Management
UMKC
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