Obtained information about patient medical history, complaints, and vital signs
AED & CPR certificated
Answer phones and triage calls
Patient-focused care in orthopedics
Medical Assistant
GHMC-Pediatric
08.2005 - 10.2013
Obtained information about patient medical history, complaints, and vital signs.
Answer phones and triage calls.
Front and exit registrations.
Referrals and prior authorizations.
AED & CPR certificated
Patient-focused care in pediatric
Knowledge of vaccines
Customer service Manager
Sovereign Bank
04.2001 - 07.2012
Managed opening and closing the branch
Balanced daily cash deposits and bank vault inventory with no errors
Medical Assistant externship
UCONN
05.2005 - 05.2005
Gained essential knowledge of the medical field as I trained in pediatric, IM, OB-GYN, and genetics.
Customer Service Associate
People’s Bank
01.2004 - 03.2005
Open new accounts including checking & savings
Sales and referrals
Assistant Customer Service Manager
Shaw’s Supermarket
01.1997 - 04.2001
Maintained friendly & professional customer interactions
Managed opening and closing the store as a key holder
Maintained schedules, bookkeeping, inventory, and sales ordering
Education
GED - undefined
Ontario High School
Ontario, CA
Medical Assistant/Secretary - undefined
The Sawyer School
Hartford, CT
05.2005
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Vital sign monitoring
Direct patient care
Clinical documentation
Patient-focused care
Reliable team player
Procedure assistance
Electronic medical records
Compassionate
CPR
Professionalism and ethics
Medical office administration
Patient management
Inventory and supply management
Inventory management
Professional bedside manner
Healthcare software proficiency
Accomplishments
Patient-focused over 19 years experienced working in a busy medical office with diverse populations.
Maintained excellent people skills and dedicated work ethic
Organizational skills, communication management, responding to emails, taking calls, scheduling appointments, problem-solving, time management, and medical terminology