Elizabeth Finney
Kansas City,KS
Overview
26
26
years of professional experience
Work History
Customer Service Specialist
Walgreens
Kansas City, KS
01.2025 - 10.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays and inventory organization for optimal customer experience.
- Educated customers on promotions and loyalty programs to enhance engagement.
Senior Cashier
Red-X
Riverside, MO
07.2021 - 12.2024
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored junior cashiers on customer service protocols and operational procedures.
- Implemented process improvements that enhanced checkout speed and reduced customer wait times.
- Collaborated with management to develop strategies for optimizing cash handling practices.
Senior Sandwich Artist
SUBWAY®Restaurants
Kansas City, KS
06.2019 - 04.2021
- Led team in creating customized sandwiches to enhance customer satisfaction and drive repeat business.
- Trained new staff on sandwich preparation techniques and food safety protocols, improving team efficiency.
- Streamlined inventory management processes to reduce waste and optimize ingredient usage.
- Implemented upselling strategies that increased average transaction values through effective customer engagement.
Office Claims Adjuster
Farmers Insurance
Olathe, KS
03.2008 - 02.2010
- Analyzed claims to determine coverage and liability in accordance with policy guidelines.
- Collaborated with policyholders and service providers to gather necessary documentation for claims processing.
- Evaluated damages and assessed repair costs to ensure fair settlements for all parties involved.
- Mentored junior adjusters on best practices for claims investigation and assessment procedures.
Senior Manager/ Cash Control/ Humas Resources
Cinemark 20
Merriam, KS
12.2003 - 03.2008
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Developed and implemented training programs for staff to enhance performance and engagement.
- Analyzed operational data to identify trends and drive strategic improvements in service delivery.
- Managed budgeting processes, optimizing resource allocation for maximum efficiency.
Assistant Manager
Blockbuster Video
Kansas City, KS
06.2002 - 02.2003
- Led team in executing daily operations and maintaining store standards.
- Developed training programs for new staff to enhance customer service skills.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and inform promotional strategies.
- Enhanced customer satisfaction through effective issue resolution and support initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Dickinson Theaters
Shawnee, KS, Kansas City, MO
05.1999 - 02.2002
- Coordinated scheduling to ensure adequate staffing during peak hours.
- Collaborated with marketing team on local promotions to increase foot traffic and sales.
- Monitored performance metrics to drive continuous improvement in operational efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
Master of Arts - History of The American South
University of Missouri Kansas City
Kansas City, MO05-2009
High School Diploma -
Sumner Academy of Arts & Science
Kansas City, KS05-2000
Bachelor of Arts - History
University of Missouri in Kansas City
Kansas City05-2004
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
Timeline
Customer Service Specialist
Walgreens
01.2025 - 10.2025
Senior Cashier
Red-X
07.2021 - 12.2024
Senior Sandwich Artist
SUBWAY®Restaurants
06.2019 - 04.2021
Office Claims Adjuster
Farmers Insurance
03.2008 - 02.2010
Senior Manager/ Cash Control/ Humas Resources
Cinemark 20
12.2003 - 03.2008
Assistant Manager
Blockbuster Video
06.2002 - 02.2003
Assistant Manager
Dickinson Theaters
05.1999 - 02.2002
Master of Arts - History of The American South
University of Missouri Kansas City
High School Diploma -
Sumner Academy of Arts & Science
Bachelor of Arts - History
University of Missouri in Kansas City