Elizabeth Fisher
Garner,NC
Summary
Results-driven professional with extensive experience in team leadership and training within the hospitality industry. Skilled in coordinating schedules and mentoring team members to improve performance and ensure operational efficiency. Committed to fostering a collaborative work environment that enhances service quality. Looking to expand my professional field to help others.
Overview
8
8
years of professional experience
Work History
Shift Manager
Burger King
Raleigh, NC
01.2025 - Current
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored new team members on service protocols and operational procedures.
- Coordinated shift schedules to optimize labor efficiency and maintain coverage during peak hours.
- Implemented inventory controls, reducing waste through effective stock management practices.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Assisted in achieving sales targets through strategic promotional initiatives during shifts.
- Fostered a positive team environment, encouraging collaboration and high performance among staff members.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Housekeeping Supervisor
Aloft Hotel
Charlotte, NC
08.2023 - 02.2024
- Supervised housekeeping staff to ensure adherence to hotel cleanliness standards.
- Coordinated daily cleaning schedules and assigned tasks based on occupancy levels.
- Trained new team members on proper cleaning techniques and safety protocols.
- Conducted inspections of guest rooms and public areas for quality assurance.
- Managed inventory of cleaning supplies and placed orders as necessary.
- Addressed guest concerns promptly, ensuring satisfaction with housekeeping services.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
Kitchen Staff Member
NCDAC
Raleigh, NC
07.2018 - 08.2023
- Operated kitchen equipment to prepare meals efficiently and safely.
- Collaborated with team members to maintain cleanliness and organization in kitchen areas.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Trained new staff on food preparation techniques and safety protocols to ensure compliance.
- Ensured adherence to health and safety regulations, minimizing risks within the kitchen environment.
- Implemented quality control measures to enhance meal presentation and consistency across dishes.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Education
No Degree - L.E.E.D. Program
Guilford Community College
Greensboro, NC2022
No Degree - Criminal Justice
Cape Fear Community College
Wilmington, NC2015
GED -
Cape Fear Community College
Wilmington, NC1996
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Team development
- Mentoring and coaching
Accomplishments
Successfully completed the Bridges to Life Program
Timeline
Shift Manager
Burger King
01.2025 - Current
Housekeeping Supervisor
Aloft Hotel
08.2023 - 02.2024
Kitchen Staff Member
NCDAC
07.2018 - 08.2023
No Degree - L.E.E.D. Program
Guilford Community College
No Degree - Criminal Justice
Cape Fear Community College
GED -
Cape Fear Community College