Elizabeth Fishero
Indianapolis,IN
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at St. Vincent Women's Hospital through expert administrative support and meticulous document control. Skilled in office administration and adept at managing confidential information, demonstrated adaptability, and strong interpersonal skills, achieving significant improvements in workflow and privacy management.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Administration Assistant
St. Vincent Women's Hospital
10.2023 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Recorded expenses and maintained accounting records.
Cardiovascular Technician
Ascension St. Vincent Indianapolis Hospital
08.1988 - 02.2024
- Inspected, maintained, and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
- Maintained and adjusted cardiology and pulmonary equipment.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
Sales Associate
Bath & Body Works
07.2009 - 11.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Pharmacy Technician
Osco Pharmacy
05.1990 - 11.1993
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Adoption Counselor
Indianapolis Humane Society
05.1988 - 08.1990
- Streamlined communication between birth parents, adoptive parents, and legal teams for smoother transitions.
- Mentored new Adoption Counselors as they acclimated to their roles, sharing best practices and valuable insights gained from years of experience.
- Improved agency efficiency by implementing new strategies for reviewing applications and tracking adoption outcomes data more accurately than before.
- Collaborated with multidisciplinary teams to ensure a child''s best interests were met throughout the adoption process.
- Established strong relationships with community partners to increase awareness of available adoption resources.
- Conducted home studies to evaluate the suitability of prospective adoptive families'' living environments for children in need.
- Managed caseloads efficiently by regularly updating progress notes, documentation, and reports in a timely manner.
Education
Bachelor Of Administrative Studies - Psychology
Ball State University
Muncie, IN05.1988
Skills
- Office Administration
- Administrative Support
- Data Entry
- Word Processing
- Scheduling
- Scheduling appointments
- Telephone reception
- Confidential Document Control
Accomplishments
Retired healthcare worker of 35 years.
Affiliations
MADD
SADD
PETA
AMERICAN HEART ASSOCIATION
PARKINSON'S FOUNDATION
ST. JUDE HOSPITAL FOUNDATION
Certification
ACLS
BLS
Pacemaker & Defibrillator Technician
Checked devices in office
Monitored patients home monitor reports
Trans telephonic phone checks
Scheduling & Billing
Additional Information
Work well independently
Very reliable
Excellent attendance record
Always willing to work overtime
Maintained storage of records for our department
Code team responder
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administration Assistant
St. Vincent Women's Hospital
10.2023 - 02.2024
Sales Associate
Bath & Body Works
07.2009 - 11.2014
Pharmacy Technician
Osco Pharmacy
05.1990 - 11.1993
Cardiovascular Technician
Ascension St. Vincent Indianapolis Hospital
08.1988 - 02.2024
Adoption Counselor
Indianapolis Humane Society
05.1988 - 08.1990
Bachelor Of Administrative Studies - Psychology
Ball State University
ACLS
BLS
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