Microsoft
Elizabeth Flanders
Assistant Store Manager
Salem,NH
To succeed in life, you need two things: ignorance and confidence.
Mark Twain
Summary
Adaptable professional with 10+ years of experience and a proven knowledge of customer loyalty, soft goods, and retail sales. Aiming to leverage my skills to successfully fill the Management position for your company. I'm always open to learn new things, I'm always ready for a new optical.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Vans
2023 - Current
- Supervised daily store operations, ensuring optimal customer experiences and adherence to brand standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Floor Supervisor
Vans
2022 - 2023
- Trained and mentored new staff on product knowledge and customer service techniques.
- Managed inventory levels, optimizing stock arrangement for efficient access and visual appeal.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Supervised daily operations to ensure adherence to company standards and policies.
Shift Manager
Starbucks
01.2021 - 04.2022
- Cash Handling
- Sales & inventory
- Ops Excellent
- Staffing & Scheduling
- Managing Floor
- Delegating positions
- Running Breaks
Barista/Trainer
Starbucks
01.2019 - 01.2021
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Brew coffee and tea, and fill containers with requested beverages.
- Make the customer experience worth every moment, just to see someone smile.
- To assure that our new partners are shown the way of how to make that first sip moment special to someone.
- Couch baristas on way to use our tools too make sure our company is being shown for.
- To also make sure the vibe of our surroundings are for welcoming to the customers.
Shift Leader
Dunkin Donuts
08.2016 - 03.2018
- Money Management, Shift running, Inventory.
Crew member/overnight baker
Dunkin Donuts
08.2013 - 07.2016
- Prepared all the food for the morning crew. Along with making sure everything was good for the next shift coming in.
- Trained new crew members for any shift.
Cashier
Market Basket
01.2012 - 03.2013
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Greet customers entering establishments.
- Stock shelves, and mark prices on shelves and items.
- Sort, count, and wrap currency and coins.
- Compute and record totals of transactions.
- Cash checks for customers.
Education
High School Diploma - undefined
06.2013
Skills
- Problem-solving
- Customer service
- Customer experience
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems operations
- POS systems
- Hiring and training
- Employee scheduling
- Pricing and markdowns
- Mentoring and coaching
- Goals and performance
- Display setup
- Loss prevention
- Employee coaching
- Sales techniques
- Relationship building and management
- Issue resolution
- Transaction processing
- Stock rotations
- Inventory counting
- Order management
- Microsoft Office Suite
- Business development and planning
- Flexible schedule
- Incident reports
- Human resource policies
Certification
- Food Safety
Accomplishments
- Supervised team of 12+ staff members.
- Achieved sales through effectively helping with promoting product knowledge.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- VF Corporation
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchSoftware
Languages
English
Timeline
Shift Manager - Starbucks
01.2021 - 04.2022
Barista/Trainer - Starbucks
01.2019 - 01.2021
Shift Leader - Dunkin Donuts
08.2016 - 03.2018
Crew member/overnight baker - Dunkin Donuts
08.2013 - 07.2016
Cashier - Market Basket
01.2012 - 03.2013
Salem High School - High School Diploma,
Assistant Store Manager - Vans
2023 - Current
Floor Supervisor - Vans
2022 - 2023