Summary
Overview
Work History
Education
Skills
Extracurricular activities
Timeline
CustomerServiceRepresentative

Elizabeth Folmar

Windber,PA

Summary

Full time student with expertise in relationship building and effective communication. Experience in managing high-volume calls, working directly with customers to ensure satisfaction, and communication based problem-solving.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Marie's Nutcracker Sweet
08.2020 - Current
  • Resolved customer inquiries effectively, enhancing satisfaction and loyalty.
  • Processed orders efficiently using POS system, ensuring accurate transactions.
  • Trained new staff on company policies and customer service procedures.
  • Managed high-volume calls during holiday seasons, maintaining professionalism and composure under pressure.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Crew Member

Dunkin' Donuts Franchising
05.2023 - 04.2024
  • Prepared and served food and beverages according to company standards.
  • Operated point-of-sale system for accurate order processing.
  • Maintained cleanliness and organization in dining and kitchen areas.
  • Assisted customers with inquiries, enhancing overall experience.
  • Collaborated with team members to ensure efficient service flow.

Education

Bachelor of Science - Secondary Education

Duquesne University
Pittsburgh, PA
05-2029

High School Diploma -

Windber Area High School
Windber, PA
06-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Professional telephone demeanor
  • Client relations

Extracurricular activities

National Honor Society President, Duquesne School of Ed Clubs, and High School Sports Announcer for Football, Basketball, and Soccer.

Timeline

Crew Member

Dunkin' Donuts Franchising
05.2023 - 04.2024

Customer Service Representative

Marie's Nutcracker Sweet
08.2020 - Current

Bachelor of Science - Secondary Education

Duquesne University

High School Diploma -

Windber Area High School
Elizabeth Folmar