Elizabeth Frauenberger Robleto
Clinton
Summary
Dedicated professional with extensive customer service experience, recognized for efficient problem resolution and strong communication skills. Proven track record in enhancing service flow and increasing customer satisfaction. High productivity and effective task completion in hospitality settings. Specialized in time management, teamwork, and adaptability, ensuring exceptional guest experiences.
Overview
3
3
years of professional experience
Work History
Waitress
Mi casita
Roseboro
02.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Processed orders accurately using point-of-sale systems.
- Handled cash and credit transactions efficiently and accurately.
- Addressed customer inquiries and resolved issues promptly.
- Supported team members during busy shifts to enhance service flow.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
Waitress
Mi Finca Restaurant
Clinton
01.2024 - 02.2025
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Provided accurate change for cash transactions using a cash register system.
- Performed basic math calculations when computing bills for customers' meals.
- Participated in team meetings to discuss new menu items or changes in policy.
- Trained new employees to perform duties.
Cashier Team Lead
KFC
Clinton
06.2022 - 02.2023
- Managed cash register operations and resolved customer inquiries promptly.
- Facilitated communication between management and cashier staff for workflow improvements.
- Monitored inventory levels and assisted in restocking merchandise as needed.
- Assisted cashiers with resolving customer complaints and inquiries.
- Answered customer questions and provided store information.
Education
Certificate - Nurse Aide I
Sampson Community College
Clinton 12-2023
High School Diploma -
Lakes International Language Academy
Forest Lake, MN05-2022
Associate of Science - Business Management
Sampson Community College
Clinton, NCSkills
- Customer service
- Team collaboration
- Problem resolution
- Communication skills
- Inventory management
- Time management
- Conflict resolution
- Decision-making
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Waitress
Mi casita
02.2025 - Current
Waitress
Mi Finca Restaurant
01.2024 - 02.2025
Cashier Team Lead
KFC
06.2022 - 02.2023
Certificate - Nurse Aide I
Sampson Community College
High School Diploma -
Lakes International Language Academy
Associate of Science - Business Management
Sampson Community College
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