Elizabeth Frias
OneMain Financial Group
Fort Worth ,TX
2
Languages
16
years of professional experience
Dynamic and results driven Branch Manager with over 10 years of experience in banking and financial services. Proven success in driving branch growth, optimizing performance, and leading high performing teams. Skilled in loan origination, collections, compliance, and strategic planning. Recognized for exceptional leadership, customer relationship management, and a strong ability to coach and develop staff for long term success. Fully bilingual in English and Spanish.
Work History
Branch Manager
4 Years 7 Months- Oversee all branch operations, ensuring compliance, efficiency, and high customer satisfaction.
- Lead and mentor a team of loan specialists, fostering professional growth and accountability.
- Manage collections strategies and drive results on delinquent accounts.
- Develop creative, customer-focused lending solutions and resolve complex financial challenges.
- Recruit, train, and retain top-performing team members to achieve organizational goals.
- Consistently exceed performance metrics in new business, retention, and customer service.
Senior Loan Specialist
3 Years 10 Months- Delivered personalized lending and financial solutions, consistently meeting or exceeding sales goals.
- Analyzed credit applications and ensured compliance with underwriting standards.
- Strengthened relationships with existing clients and expanded new business opportunities.
- Facilitated business development partnerships with local organizations to increase loan growth.
Legal Services Call Center Representative
11 Months- Scheduled and coordinated legal service appointments between clients and attorneys.
- Handled sensitive information with confidentiality and professionalism.
- Provided exceptional customer support and contributed to client satisfaction.
Customer Service Representative
1 Year 1 Month- Managed inbound calls and resolved customer issues promptly and professionally.
- Consistently exceeded individual sales and service performance targets.
Assistant Branch Manager
2 Years 6 Months- Supported daily branch operations, including staff supervision, scheduling, and compliance.
- Co-led sales initiatives and motivated staff to exceed account-opening and lending targets.
- Served as Acting Branch Manager during absences, overseeing full branch responsibilities.
Personal Banker
3 Years 5 Months- Performed account management, cash handling, and customer service transactions with precision.
- Promoted banking products and services to enhance customer portfolios.
- Consistently achieved or surpassed personal sales and service objectives.
Education
High School Diploma
Skills
Loan Origination & Underwriting
Credit & Financial Analysis
Collections & Account Management
Leadership & Team Development
Customer Relationship Management
Sales & Business Development
Compliance & Risk Management
Strategic Planning & Execution
Bilingual: English & Spanish
Languages
English
Spanish
Timeline
Branch Manager
OneMain Financial Group
12.2021 - CurrentRead More
Senior Loan Specialist
OneMain Financial Group
02.2018 - 12.2021Read More
Legal Services Call Center Representative
Ross & Matthews
02.2017 - 01.2018Read More
Customer Service Representative
Equity Plus
09.2016 - 10.2017Read More
Assistant Branch Manager
First Convenience Bank
01.2014 - 07.2016Read More
Personal Banker
First Convenience Bank
08.2010 - 01.2014Read More
Weatherford High School
High School Diploma
Read More