Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Hi, I’m
Elizabeth Fries
Dayton,OH
Summary
Overview
6
years of professional experience
1
Certification
Work History
HCST
IT Support Specialist
07.2022 - Current
Job overview
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for more than 60 companies.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed backup and recovery of data assets to safeguard system availability.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
- Assisted in the successful migration to a new server platform with minimal interruptions to business operations.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
Geneius Homes
Executive Assistant
01.2021 - 12.2023
Job overview
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Improved office efficiency by implementing new filing systems and document management processes.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Facilitated training and onboarding for incoming office staff.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
Oerlikon
IT Specialist
10.2018 - 07.2022
Job overview
- Provided exceptional customer service by promptly addressing problems reported by end-users.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Trained employees on new technologies, increasing competency levels across the organization.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
Education
Sinclair Community CollegeDayton, OH
Some College (No Degree) from Mental Health Services
University Overview
Skills
- Effective Communication Skills
- Excellent Organizational Skills
- Software Licensing
- Patch management
- Data Recovery
- Thorough Attention to Detail
- Ability to Delegate Tasks to Manage Workload
- Exceptional Prioritization and Time Management
- Strong Adaptability and Flexibility
- Active Directory
- VoIP
- Mobile Devices
- Microsoft Windows
- Remote Access Software
- Help Desk
- Technical Support
- VPN
- SCCM
- Software Troubleshooting
- Azure
- Operating Systems
- Citrix
- Cloud Computing
- Microsoft Exchange
- Microsoft Windows Server
- iOS/Android
- Intune
- Desktop administration
- Communication skills
- Leadership
- IT project management
- Remote access software
- Customer service
- Windows
- Operating systems
- Mobile device management
- MobileIron
- Cloud computing
- Google Suite
- Conflict management
- SAP
- Microsoft Office
- Personal assistant experience
Certification
- Driver's License
- Registered Behavioral Technician
Groups
Groups
- Peer Mediator
- Goal A Committee
Timeline
IT Support Specialist
HCST
07.2022 - Current
Executive Assistant
Geneius Homes
01.2021 - 12.2023
IT Specialist
Oerlikon
10.2018 - 07.2022
Sinclair Community College
Some College (No Degree) from Mental Health Services
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