Elizabeth Fuentes

• Led a team of 3 service assurance professionals, ensuring the delivery of high-quality telecommunications services
• Developed and implemented reporting strategies to track and improve service quality and customer satisfaction
• Planned out project objectives, schedules, and meetings under tight deadlines, requiring excellent organizational skills
• Collaborated with cross-functional teams to establish priorities and drive improvements
• Excelled in customer success by ensuring exceptional service delivery
• Created and implemented standard operating procedures
• Reviewed time records for accuracy

Thanks to a proven record of excellent performance, and reviews to match, I was promoted to a newly created Supervisor position for the data team.

• Conducted data analysis to identify trends and insights in telecommunications services
• Collaborated with colleagues to build and maintain positive relationships with clients
• Utilized critical thinking and analytical skills to identify opportunities for service improvement
• Demonstrated strong interpersonal skills in team interactions.
• Worked closely with our developer on automation initiatives, from creating requirements to acceptance testing.

• Provided remote administrative support to streamline operations and enhance efficiency
• Onboard and train new schedule dispatch team members
• Managed dispatching operations and ensured timely service delivery
• Built and maintained positive relationships with clients and colleagues
• Demonstrated critical thinking and problem-solving abilities in handling tasks

• Assisted in business sales operations, facilitating communication between teams
• Provided dispatch support and ensured seamless customer support
• Played a key role in building and nurturing enterprise client relationships
• Demonstrated strong critical thinking and customer success skills
• Provided team leadership for the Sales team to support business objectives

• Offered administrative support and managed help desk operations
• Prioritized tasks efficiently to ensure a smooth workflow
• Managed dispatching operations and ensured timely service delivery
• Built positive relationships with clients and colleagues
• Contributed to customer success and satisfaction