Emmanuel Riveron
El Mirage,AZ
Summary
Self-motivated and versatile person, a loyal and dedicated individual with over 14 years of experience in the telecommunications industry. Fast learner dedicated to the success of the organization and peers, always looking for ways to help myself and others grow and improve as individuals and as a team; always presenting a can-do attitude to tackle new processes and challenges and ultimately promote an inclusive and positive work environment.
Resourceful Network Operations Manager ready to provide 24-hour oversight of NOC integrity and security. Knowledgeable in all new and emerging tools to harden and optimize network infrastructure. Committed to offering dependable operational integrity and exceptional uptime figures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Assurance (1NOC) Supervisor
Cox Communications
06.2020 - Current
- Leader of team responsible for monitoring overall network health, active participation in all network related outages, team / technician development for further career progression within Cox
- Participation with ongoing Tier 1, Tier 2, and Tier 3 discussions to better support the network and Cox Customers.
Service Assurance Technician II
Cox Communications
08.2018 - 05.2020
- Network Monitoring and CB Hi-Cap Customer Support
- Cox Fiber Network monitoring and troubleshooting, working closely with CB support teams, construction, and customers to troubleshoot and mitigate network events for quick service restoration
- HFC / DOCSIS Network Monitoring and Troubleshooting
Service Assurance Technician I
Cox Communications
06.2017 - 08.2018
- Designated to the NOC for network health and readiness
- Troubleshot hardware and software to determine and rectify network problems.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Maintained thorough understanding of local area and wide area networking and components.
- Performed necessary maintenance to support network availability.
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZ08.2023
Prep School (High School Diploma) -
Preparatoria Francisco Garcia Salinas
Mexico01.2006
Technical Degree Computer Programming -
C.E.T.C.I (Center of Technical Studies of Integral Careers)
Mexico01.2002
Skills
- Schedule Development
- Operations Management
- Staff Management
- Strategic Planning
- Data Analytics
- Complex Problem-Solving
- Goal-Oriented
- Business Planning
Certification
- CBAP - Certified Business Analysis Professional
Accomplishments
- Completed Cox 5 Choices Course.
- Completed Cox Influencing for Results Course.
- Completed Brand Me course.
- Completed Courageous Conversations Course.
- Completed FOCUS 2021 Course.
Personal Vision
To inspire and motivate my team by instilling my core values which consist of trust, can do attitude, good work ethic, accountability, organization, and the need to help others become successful. Demonstrating my skills and abilities as a leader serving in a fast paced and results driven environment by establishing and implementing technical and operational performance standards while promoting positive work environment and attitude of operational excellence.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Assurance (1NOC) Supervisor
Cox Communications
06.2020 - Current
Service Assurance Technician II
Cox Communications
08.2018 - 05.2020
Service Assurance Technician I
Cox Communications
06.2017 - 08.2018
Bachelor of Science - Business Management
University of Phoenix
Prep School (High School Diploma) -
Preparatoria Francisco Garcia Salinas
Technical Degree Computer Programming -
C.E.T.C.I (Center of Technical Studies of Integral Careers)
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