Elizabeth Fugnole
Riverview
Summary
Versatile with a strong background in coaching and customer service. Demonstrates ability to adapt to diverse environments while mentoring others, driving team collaboration, and enhancing overall performance and satisfaction of customers.
Overview
5
5
years of professional experience
Work History
Coach
Sidekicks Martial Arts
Lithia
09.2024 - Current
- Developed lesson plans to enhance student engagement and learning.
- Evaluated student progress and provided constructive feedback regularly.
- Created a safe training environment by enforcing safety protocols.
- Mentored junior coaches to improve their teaching methods and skills.
- Communicated effectively with parents regarding student performance and upcoming events.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
- Established appropriate disciplinary actions when necessary according to established policies.
- Adhered strictly to safety protocols while supervising practices or competitions.
Beauty Advisor
Ulta
Brandon
05.2024 - 09.2024
- Demonstrated makeup application techniques to enhance customer confidence.
- Assisted customers in selecting beauty products tailored to their needs.
- Maintained product displays and ensured a clean, organized shopping environment.
- Managed inventory levels and restocked shelves as needed.
- Provided exceptional customer service to foster positive shopping experiences.
- Collaborated with team members to achieve store sales goals and promotions.
- Handled transactions accurately using the point-of-sale system efficiently..
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Recommended merchandise based on expert product knowledge and client preferences.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Updated customer records in database software program accurately.
Hostess
Eggs Up Grill
Riverview
02.2024 - 05.2024
- Greeted and seated guests promptly to enhance dining experience.
- Managed waitlist and organized seating arrangements efficiently.
- Assisted servers by communicating guest needs and preferences accurately.
- Maintained cleanliness and organization of lobby and dining areas consistently.
- Coordinated with kitchen staff to ensure timely food delivery to tables.
- Trained new hostesses on procedures and customer service standards effectively.
- Resolved guest complaints swiftly to maintain a positive atmosphere.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Barista/Cashier/Restaurant Hostess
Kung Fu Tea and Token ramen
Riverview
07.2022 - 05.2023
- Maintained cleanliness and organization of workstations and dining areas.
- Prepared and served a variety of specialty teas and ramen dishes.
- Engaged with customers to provide excellent service and product knowledge.
- Operated espresso machines and brewing equipment following safety standards.
- Assisted in training new staff on beverage preparation techniques.
- Managed inventory levels of supplies to ensure efficient operations.
- Processed customer orders accurately using point-of-sale systems.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Created promotional displays for advertising special events or promotions at the cafe.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Balanced cash register at end of shift according to established procedures.
Crew Team Member
Dairy Queen Grill & Chill
Riverview
04.2021 - 04.2022
- Prepared food items according to Dairy Queen standards and recipes.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness of dining area and workstations throughout shifts.
- Assisted customers in selecting menu items and answering questions.
- Monitored inventory levels and reported shortages to management.
- Followed safety protocols for food handling and sanitation practices.
- Collaborated with team members to ensure timely order fulfillment.
- Provided exceptional customer service to enhance guest experiences at Dairy Queen.
- Cleaned work areas regularly throughout shift.
- Performed store opening and closing procedures as directed by management team.
- Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
- Provided training and guidance to new team members.
Education
Some College (No Degree) -
Hillsborough Community College
Tampa, FL07-2026
Skills
- Customer service
- Time management
- Basic math
- Safety protocols
- Team collaboration
- Articulate communication skills
- Sales techniques
- Food safety
- Mentorship skills
- Lesson planning
Timeline
Coach
Sidekicks Martial Arts
09.2024 - Current
Beauty Advisor
Ulta
05.2024 - 09.2024
Hostess
Eggs Up Grill
02.2024 - 05.2024
Barista/Cashier/Restaurant Hostess
Kung Fu Tea and Token ramen
07.2022 - 05.2023
Crew Team Member
Dairy Queen Grill & Chill
04.2021 - 04.2022
Some College (No Degree) -
Hillsborough Community College