ELIZABETH GAITAN
ASCENTIUM CAPITAL
2
Languages
10
years of professional experience
Highly organized financial services professional with 5+ years of experience supporting loan processing, title administration, customer service, regulatory compliance, documentation review, quality control, identity verification, and loan servicing.
Work History
Customer Service Specialist
4 Years 6 Months- Resolve 30-50 daily customer inquiries regarding loan accounts, billing, payoffs, and account servicing.
- Handle escalated customer issues and maintain high customer satisfaction.
- Coordinate with cross-functional departments to ensure accurate execution of customer requests.
- Review loan and lease documentation for accuracy, completeness, and compliance with banking policies.
- Performed quality control reviews to identify discrepancies and investigate potential fraud indicators, enhancing compliance.
- Process ACH and credit card transactions while safeguarding sensitive customer data.
- Coordinated with cross-functional departments to ensure timely and accurate execution of customer requests.
- Handled escalated customer issues, achieving high levels of customer satisfaction.
- Ensure adherence to regulatory requirements, confidentiality standards, and company procedures.
Loan Processor
2 Years- Processed loan applications and ensured documentation accuracy prior to approval and funding.
- Verified eligibility requirements and processed title transfers and title releases.
- Identified documentation discrepancies and potential fraud risks during file reviews.
- Reviewed vehicle titles, ownership records, IDs, and supporting documentation for completeness.
- Maintained organized loan files and confidential customer records.
- Handled inbound/outbound customer communications regarding applications and servicing.
Financial Service Representative
3 Years- Processed loan applications and underwrote consumer loans according to established lending guidelines, ensuring compliance and risk management.
- Verified customer information and maintained accurate account records to enhance data integrity and support customer service.
- Complied with regulatory requirements and internal compliance standards.
- Supported loan closings and payment distributions, facilitating timely funding activities for customers.
- Built strong customer relationships through proactive communication and issue resolution.
Education
High School Diploma
Skills
Loan docs
Lease docs
Quality Control
Regulatory Compliance
KYC Verification
Title Processing
UCC Filing
Document Management
ACH Processing
Customer Service
Bilingual
Client support
Effective communication
Excellent written and oral communication
Customer relationship management (CRM)
Telephone etiquette
Fraud analysis
Customer service
Inbound Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Specialist
ASCENTIUM CAPITAL
01.2022 - CurrentRead More
Loan Processor
LONE STAR TITLE LOANS
01.2020 - 01.2022Read More
Financial Service Representative
THE CASH STORE
01.2017 - 01.2020Read More
Jefferson Davis High School
High School Diploma
Read More