Elizabeth Gallegos
Littlerock,CA
Summary
Job Objective: To utilize my experience and skills for the successful completion of any job task. I value teamwork, communication, and possess desired leadership skills. Experienced in an office setting, participating actively in a team, and making key decisions. Excellent in meeting goals/or deadlines. 7+ years’ experience in an office/business setting. Able to work in a fast paced environment.
Overview
8
8
years of professional experience
Work History
Bilingual Teller, Team Leader
Wells Fargo Bank, N.A.
09.2016 - 09.2020
- Coordinated with all tellers, bankers and managers to process and balance daily cash transactions, bank system entries and deposit slips.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed foreign exchange currency transactions.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed applications for new accounts.
- Executed wire transfers, stop payments and account transfers.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Team Leader
Tender Greens Restaurant
11.2015 - 09.2016
- Contributed in meeting daily sales by upselling products.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Sales Associate
Destination Maternity Corp
07.2014 - 05.2015
- Contributed to daily sales goals by suggestive selling/ upselling.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Resolved daily customer concerns regarding overall product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Shift Leader
Five Guys Burgers and Fries
06.2012 - 06.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and well-organized area to avoid violations or unnecessary work delays due to hazards.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Oversaw 7-10 crew members who were responsible to maintaining a fast pace and clean environment.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Medical Billing & Coding -
UEI College - Gardena
Gardena, CA06.2013
High School Diploma -
Hawthorne High School
Hawthorne, CA06.2012
Skills
- Customer Data Confidentiality
- Responding to Difficult Customers
- Attention to Detail
- Teamwork and Collaboration
- Coaching and Mentoring
- Strong Work Ethic
- Cash handling expertise
- Dependability
- Bilingual in Spanish
Timeline
Bilingual Teller, Team Leader
Wells Fargo Bank, N.A.
09.2016 - 09.2020
Team Leader
Tender Greens Restaurant
11.2015 - 09.2016
Sales Associate
Destination Maternity Corp
07.2014 - 05.2015
Shift Leader
Five Guys Burgers and Fries
06.2012 - 06.2014
Medical Billing & Coding -
UEI College - Gardena
High School Diploma -
Hawthorne High School
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