Elizabeth Gama
North Richland Hills,TX
Summary
Verizon is a $134 Billion, Fortune 50 telecom, serving 99% of Fortune 500 customers across 150+ countries.
Elizabeth Gama is a highly accomplished and results-oriented leader with over two decades of diverse experience in strategy, sales, and operations. Starting her career in retail sales and customer service, she quickly advanced through various roles, including a successful tenure as a District Sales Manager where she consistently exceeded revenue and performance targets. Her career has since expanded to include significant cross-channel marketing and operations leadership, where she has been instrumental in driving innovation and market share growth. A proven strategic thinker, she excels at developing and leading high-performing teams to challenge the status quo and deliver impactful solutions. She has a strong track record of accomplishment in various initiatives, including implementing digital solutions, spearheading ground level disaster recovery efforts, and creating organizational and functional programs. Her diverse experience allows her to bring a unique strategic perspective to solve for complex challenges and foster a culture of integrity-based results. She is a well-trusted experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Elizabeth excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Executive Chief of Staff | EVP Chief Legal Officer
Verizon
12.2022 - Current
- Developed strategic transformation initiatives across multi-risk based functions, delivering $64M in cost efficiencies
- Enabled & streamlined multi-global center of excellence's across US, Europe, Asia
- Identified actionable trends and assessed opportunities to improve processes and execution, generating simplification & reduction in manual administration
- Analyzed workforce and departmental budgets, optimizing multi-year vendor contracts , delivering $24M in savings
National Chief of Staff | Senior Vice President
Verizon
01.2020 - 12.2022
- Responsible for strategy and performance execution across Verizon's Branded Fleet, with over 15k employees, 1500 retail locations and 5500 agent locations and a nearly $4B expense budget
- Built and managed processes for tracking and monitoring departmental sales and revenue performance, achieving annual target plans while reducing $91M expenses
- Managed channel portfolio, enabled leadership training, developed performance and key target internal growth concepts
- Created governance and simplification processes via employee feedback forums, delivering over 200+ national enhancements
Consumer Operations & Strategy Leader
Verizon
08.2010 - 01.2020
- Responsible for 1500 branded fleet operational excellence and consumer experience initiatives
- Led thru over a dozen crisis management events, mobilizing fleet and security response efforts
- Developed multi-tier channel program execution and governance while centralizing functional responsibilities, expanding knowledge and execution at scale
- Evaluated diverse organizational systems to identify critical workflow, communication, and resource utilization issues.
Retail & Customer Service & Sales Leader
Verizon
08.2005 - 07.2010
- Responsible for over 20 locations, leading, building, motivating, and developing a sales leadership & frontline team to deliver exceptional service & revenue targets, achieving 115% average to target quota
- Led business operations including budgeting, forecasting, analyzing, while providing sales reporting to help drive current priorities, inclusive of onboarding/offboarding, training and delivering large scale product and promotional knowledge
- Increased market share annually, achieved small business and consumer net add growth, achieved over a dozen leadership and mentorship awards
Education
Project Management - Strategic Change Management
Executive Project Management
Affiliations
- UH Bauer School of Business Customer Experience Advisory Executive Board
- Global Legal Consero Operations Advisory Board
- Built By Girls Mentor
Timeline
Executive Chief of Staff | EVP Chief Legal Officer
Verizon
12.2022 - Current
National Chief of Staff | Senior Vice President
Verizon
01.2020 - 12.2022
Consumer Operations & Strategy Leader
Verizon
08.2010 - 01.2020
Retail & Customer Service & Sales Leader
Verizon
08.2005 - 07.2010
Project Management - Strategic Change Management
Executive Project Management