Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Garcia

Santa Fe,NM

Summary

Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Senior Customer Experience Specialist

ContinuEd
02.2017 - Current
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Followed-up on member's Trustpilot Reviews
  • Worked on charge-back reports

Automotive Finance Manager

AutoWright
02.2015 - 12.2016
  • Processed loan applications and monitored progress from start to finish.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Assisted customers with completing loan applications and other paperwork.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Negotiated loan terms and conditions with customers to secure best deal.

Customer Service Representative

Delta Dental
03.2010 - 08.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Assisted with processing and reviewing dental claims

Education

Bachelor of Science - Psychology

University of Phoneix
Online
06.2018

High School Diploma -

Arroyo High School
San Lorenzo, CA
06.2001

Skills

  • Team Management Experience
  • Fluent in Spanish
  • Calm and Professional Under Pressure
  • Microsoft Office
  • Ability to Be Flexible
  • Call Control
  • Issue and Complaint Resolution

Timeline

Senior Customer Experience Specialist

ContinuEd
02.2017 - Current

Automotive Finance Manager

AutoWright
02.2015 - 12.2016

Customer Service Representative

Delta Dental
03.2010 - 08.2013

Bachelor of Science - Psychology

University of Phoneix

High School Diploma -

Arroyo High School

Similar Profiles

CREATE PROFILE
Elizabeth Garcia