Elizabeth Garcia
Santa Fe,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Senior Customer Experience Specialist
Continued
Santa Fe, NM
02.2017 - Current
- Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.
- Provided technical support to customers and troubleshoot their queries.
- Analyzed customer feedback and complaints to identify areas of improvement in the customer experience process.
- Collaborated with other departments such as sales, marketing, product development and finance teams for understanding customer needs better.
- Conducted surveys to gauge customer satisfaction levels.
- Monitored online reviews of customers and responded promptly where required.
- Resolved customer complaints and issues promptly, ensuring a positive resolution.
- Managed time efficiently to respond to customer inquiries in a timely manner.
Finance Manager
Auto Wright
Santa Fe, NM
01.2014 - 01.2017
- Greeted customers, answered phone calls and emails to provide customer service.
- Prepared paperwork for sales transactions and ensured accuracy of information.
- Advised customers on financing options, warranties and other services available at the dealership.
- Developed relationships with existing clients to ensure repeat business opportunities.
- Created monthly reports summarizing sales activities, results, customer feedback.
- Responded to inquiries from potential customers via email and telephone.
- Managed sales negotiations and financing options.
Education
Bachelor of Science - Psychology
Axia College
Phoenix, AZ06-2017
Skills
- Fluent in Spanish
- Experienced using Zendesk, Genesys Cloud, Gmail, Google Docs, Slack, Trustpilot
- Multitasking
- Collaboration
- Calm Under Pressure
- Excellent Communication
Timeline
Senior Customer Experience Specialist
Continued
02.2017 - Current
Finance Manager
Auto Wright
01.2014 - 01.2017
Bachelor of Science - Psychology
Axia College
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