Elizabeth Garcia
El Paso
Summary
Dynamic and results-driven professional with extensive experience at Petsmart, excelling in customer service and pet care. Bilingual in English and Spanish, I leverage strong communication and attention to detail to enhance client experiences. Proven ability to train staff and optimize operations, ensuring high-quality service delivery in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Pet Care Specialist
Petsmart
El Paso
10.2023 - 01.2026
- Delivered comprehensive care to various pets, including feeding, exercising, and health monitoring.
- Processed customer transactions, accepted payments, and issued receipts efficiently.
- Provided exceptional customer service to enhance client experiences.
- Trained new employees on POS system and Petcare responsibilities to ensure operational efficiency.
Driver
Uber
El Paso
02.2023 - 07.2023
- Transported clients between destinations while ensuring vehicle maintenance and safety standards.
- Utilized route management app technology to optimize travel efficiency.
- Created a comfortable atmosphere for passengers during transit.
- Ensured timely arrival at destinations for all clients.
- Developed strong relationships with consumers through urgency and friendliness.
CMA
Patriot Rehabilitation and Wellness Center
El Paso
10.2022 - 01.2023
- Provided patient care, assisting with daily tasks including grooming and bathing patients with low mobility.
- Prepared patient rooms with essential items such as blankets, pillows, and medical equipment.
- Ensured patients received regular meals and appropriate medication dosages timely.
- Monitored vital signs and patient behavior, reporting findings to nursing and medical staff.
- Assisted patients with mobility, facilitating transitions from wheelchair to bed.
- Adjusted patients in bed to prevent bedsores and enhance comfort levels.
- Supported patients in exercising by facilitating walking activities.
Bartender
Moose’s Draft House
El Paso
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.
- Interact with customers, take orders and serve snacks and drinks.
- Assess customers’ needs and preferences and make recommendations.
- Mix ingredients to prepare cocktails.
- Plan and present bar menu.
- Check customers’ identification and confirm it meets legal drinking age.
- Restock and replenish bar inventory and supplies.
- Stay guest focused and nurture an excellent guest experience.
- Comply with all food and beverage regulations.
COVID TESTER
AHS MEDICAL STAFFING
El Paso
- Responsible for COVID-19 testing via nasopharyngeal or oropharyngeal swab.
- This position will assist with flow of patients arriving onsite for testing.
- Educate patients on the process of testing.
- Work in team environment with proper PPE.
- Setting up/preparing testing center.
- Checking in patients with registered testing appointments.
- Administering the Nasopharyngeal/Oropharyngeal Swab while patient remains in vehicle.
- Collect and prepare specimens and relevant documentation, assuring accuracy in labeling and documenting.
- Comply with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents.
- Maintain all HIPAA standards.
- Performs other related duties as necessary.
DM Dickason/LTS
El Paso
- Perform nasopharyngeal testing on patients for covid-19 site.
- Register and assist patients with requisition for testing.
- Prepare and draw Pfizer and Mederna vaccine to be administered to patients as well as administer the vaccine to patients.
CMA
Texas Tech Breast Care Clinic
El Paso
- Assist several providers with translation, perform physical exams, minor procedures, and provide patient with Breast Cancer education.
- Receive patients and record vitals, patient history and update chart of any changes.
- Record any problems or issues patient was having as well as all surgeries and procedures.
- Call and schedule patients for studies, surgical operations, radiation, and chemotherapy at provider’s request.
- Call outside facilities for patient records and results, including faxing and receiving patient reports.
- Answering phone calls and helping with any concerns and questions.
CMA
Country Club Urgent Care
El Paso
- Record patients’ vitals, assist physician with procedures, perform blood draws, patient requisitions and send to correct lab facility.
- Perform and send x-rays to providers, perform EKGs, perform neuropathy test on patients.
- Schedule appointments as well as call and confirm with patients, and verify insurance.
Education
Associates - Medical Assistant, EKG, Phlebotomy, CPR
Southwest University
El Paso, TX08.2019
High School diploma - El Paso, TX
Irvin High School
El Paso, TX05.2006
Skills
- Active listening
- Communication skills
- Attention to detail
- Basic computer proficiency
- Interpersonal communication
- Time management
- Problem-solving
- Bilingual: English and Spanish
References
- Shauntel Caballero, Executive director of El Paso veterinary medical association, (270) 219-6997
- Jessica Abogado, Customer Engagement leader, (915) 630-1687
- Maria Montoya, Animal Care Associate, (915) 260-3584
- Ashley Enriquez, Associate, (915) 280-7091
Languages
English
Full Professional
Timeline
Pet Care Specialist
Petsmart
10.2023 - 01.2026
Driver
Uber
02.2023 - 07.2023
CMA
Patriot Rehabilitation and Wellness Center
10.2022 - 01.2023
Bartender
Moose’s Draft House
COVID TESTER
AHS MEDICAL STAFFING
DM Dickason/LTS
CMA
Texas Tech Breast Care Clinic
CMA
Country Club Urgent Care
Associates - Medical Assistant, EKG, Phlebotomy, CPR
Southwest University
High School diploma - El Paso, TX
Irvin High School