Elizabeth Garza
Account Care
Katy,TX
Summary
Responsible Collections Specialist looking for position with increased responsibility. Proficient in collection products, compliance requirements and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Account Care
Brazos Valley School Credit Union
Katy , TX
2016.12 - Current
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls to meet demands of busy group.
- Processed payments and applied to customer balances.
- Used skip tracing and other techniques to locate debtors.
- Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Helped members restructure past due loans. Credit pulls, Debt to income
Education
High School Diploma -
Humble High School
Humble, TX 1985.09 - 1989.06
Skills
Collections
undefinedTimeline
Account Care
Brazos Valley School Credit Union
2016.12 - Current
High School Diploma -
Humble High School
1985.09 - 1989.06
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