Elizabeth Garza
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Practice Manager
Texas Children's Pediatrics - West Houston
Houston, TX
02.2020 - 08.2024
- Developed and implemented new patient registration processes to streamline workflow.
- Maintained financial records, including billing and accounts receivable and payable.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Managed vendor relationships for supplies and services related to the practice.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Analyzed customer accounts to identify discrepancies and resolve billing issues.
- Generated detailed reports on billing activity for management review.
- Prepared daily deposits of payments received from customers.
- Completed documentation, reports and spreadsheets of financial information.
- Kept up-to-date with details of insurance plans and company requirements.
- Submitted appeals on behalf of patients for denied claims.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Submitted claims to insurance companies.
- Managed all payments processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Collected, posted and managed patient account payments.
- Performed insurance verification, pre-certification and pre-authorization.
Practice Manager
Texas Children's Pediatrics - Memorial
Houston, TX
10.2016 - 04.2020
- Maintained financial records, including billing and accounts receivable and payable.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Managed vendor relationships for supplies and services related to the practice.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Ordered supplies needed and kept tabs on inventory levels.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Recruited, hired and trained new medical and facility staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Reconciled daily cash receipts with total deposits on bank statement.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Worked closely with patients to discuss payment arrangements when needed.
- Managed all payments processing, invoicing and collections tasks.
- Performed insurance verification, pre-certification and pre-authorization.
Non Clinical Supervisor
Texas Children's Pediatrics - Sugar Land
Sugar Land, TX
11.2006 - 10.2016
- Assessed and evaluated clinical staff performance, providing feedback to ensure quality standards were met.
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Ensured that all safety protocols were followed at all times in the facility.
- Participated in team meetings to discuss best practices for client care.
- Investigated complaints from clients or families concerning their care or treatment.
- Coordinated weekly work schedules for department employees.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Interviewed applicants and made recommendations for new hires.
- Created and implemented improvement plans to resolve issues and drive improvements to deficient areas.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Analyzed customer accounts to identify discrepancies and resolve billing issues.
- Processed invoices, credit memos, and other financial documents.
- Maintained up-to-date knowledge of all applicable laws related to billing activities.
- Prepared daily deposits of payments received from customers.
- Kept up-to-date with details of insurance plans and company requirements.
- Submitted appeals on behalf of patients for denied claims.
- Reconciled accounts receivable ledger against general ledger entries.
- Answered customer questions to maintain high satisfaction levels.
- Submitted claims to insurance companies.
- Collected, posted and managed patient account payments.
- Performed insurance verification, pre-certification and pre-authorization.
- Checked claims coding for accuracy with ICD-10 standards.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Education
High School Diploma -
South Houston High School
South Houston, TX05-1990
Skills
- Electronic Health Records
- HIPAA and OSHA regulations
- Policy and procedure development
- Workflow Management
- Resource Utilization
- Continuous Improvement
- Policy Implementation
- Practice Management
- Schedule Management
Timeline
Practice Manager
Texas Children's Pediatrics - West Houston
02.2020 - 08.2024
Practice Manager
Texas Children's Pediatrics - Memorial
10.2016 - 04.2020
Non Clinical Supervisor
Texas Children's Pediatrics - Sugar Land
11.2006 - 10.2016
High School Diploma -
South Houston High School
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