Vicki Stewart
Assistant Director Of Regional Operations
Katy,TX
Summary
Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance patient care.
I have a collaborative approach and get along well with others, but also work effectively and efficiently on my own. I am seeking a position where I can grow professionally while also serving my community.
Resourceful leader offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and care provided.
I am currently working on my Master’s Degree in Public Health with ambitions to impact adolescent/pediatric behavioral health. I am extremely passionate about promoting health care access to help people and their communities achieve wellness.
Overview
23
23
years of professional experience
14
14
years of post-secondary education
Work History
ASSISTANT DIRECTOR OF REGIONAL OPERATIONS
TEXAS CHILDREN'S PEDIATRICS
7 2023 - Current
- My region consists of 7 TCP practices in the Houston area
- My team consists of 7 practice managers, 38 physicians, 6 advanced practice providers, and 101 clinical and support staff
- Oversee operations of practices
- Develops and implements department plans and goals
- Coordinates organizational daily operations
- Ensure compliance with state and organizational regulations
- Assist with annual budgeting and strategic planning
- Monitor expenses and physician budgets
- Streamline processes to improve business efficiency
- Assists with HR and compliance issues
- Supports director and executive leadership to sustain, promote, and grow organizational programs and services
- Tracks team progress for organizational goals and metrics
- Ensures quality of care standards are maintained at all practice locations
- Assists directors with projects and initiatives
- Presents organizational updates and financial information to providers at each TCP location at least one time monthly
- Scheduling, organizing and participating in collaborative meetings with other departments and organizations as needed to assist with daily operations.
PRACTICE MANAGER II
TEXAS CHILDREN'S PEDIATRICS- KATY
11.2019 - 07.2023
- I managed Texas Children's Pediatrics- Katy
- My team consists of 7 physicians, 2 supervisors, 2 nurses, 1 medical assistants and 5 front office staff
- Schedules staff based on practice needs and fiscal constraints
- Monitors/approves time off requests to assure adequate coverage
- Interviews applicants in conjunction with HR, to assure all open positions are filled in a timely manner by qualified candidates
- Holds staff accountable for all Texas Children's policies and procedures, along with government required standards
- Maintains compliance with all staff licensures and certificates
- Maintains compliance with CLIA, OSHA and JCAHO
- Manages the practice budget by ensuring proper utilization of patient templates, supplies, collection of patient balances, and verification of all insurances
- Conducts regularly scheduled staff and provider meetings to address issues and provide updates
- Demonstrates excellent customer service and assesses patient satisfaction surveys to ensure that employees are providing excellent customer service
- Acts as a resource for customer service complaints by researching and responding per policy
- Coaches and counsels team as appropriate, to maintain a positive work climate for patients and staff
- Leads with communication and teamwork
- Mentors new leaders within Texas Children’s Pediatrics
- Participates as a pilot practice for new initiatives
- Serves on the Management Engagement Team to work with various project managers and directors on upcoming organizational focus projects
- Is an educator for the patient experience team and helps lead customer service training for new leaders
- Serves on multiple organizational committees, including a zero-suicide initiative and a family advisory committee on mental health.
PRACTICE MANAGER I
TEXAS CHILDREN'S PEDIATRICS- WEST HOUSTON
09.2016 - 11.2019
- I managed Texas Children's Pediatrics- West Houston
- My team consists of 5 physicians, 2 supervisors, 12 clinical staff and 6 front office staff
- Schedules staff based on practice needs and fiscal constraints
- Monitors/approves time off requests to assure adequate coverage
- Interviews applicants in conjunction with HR, to assure all open positions are filled in a timely manner by qualified candidates
- Holds staff accountable for all Texas Children's policies and procedures, along with government required standards
- Maintains compliance with all staff licensures and certificates
- Maintains compliance with CLIA, OSHA and JCAHO
- Manages the practice budget by ensuring proper utilization of patient templates, supplies, collection of patient balances, and verification of all insurances
- Conducts regularly scheduled staff and provider meetings to address issues and provide updates
- Demonstrates excellent customer service and assesses patient satisfaction surveys to ensure that employees are providing excellent customer service
- Acts as a resource for customer service complaints by researching and responding per policy
- Coaches and counsels team as appropriate, to maintain a positive work climate for patients and staff
- Leads with communication and teamwork.
CLINICAL SUPERVISOR
TEXAS CHILDREN'S PEDIATRICS-CINCO RANCH
09.2013 - 09.2016
- I was the clinical supervisor at a very busy pediatrician's office
- I managed a staff of 12, while maintaining all aspects of the clinical setting
- Approved time off, scheduled staff, and ensured that each provider was adequately staffed for the day
- Interviewed and trained new employees
- Ordered clinical supplies and maintained adequate vaccine inventory for commercial and VFC immunization stocks
- Handled patient/parent/physician/staff complaints
- Was liaison between patients, families, and nursing staff
- Trained and educated clinical staff, including in-service hours and yearly critical competencies per hospital protocol
- Assisted physicians and staff with patient care as required
- Maintained the clinical work flow while seeing patients
- Prepared office for various site visits and inspections according to hospital standards
- Officiated the yearly laboratory competencies and regulations of staff
- MSDS inventory
- Sent out weekly WIGs scores to the team and developed plan of action for improving scores when needed
- Sent out monthly NCQA scores to the team and work with office manager and providers to implement practices to reach goals.
CLINIC COORDINATOR, LVN
TEXAS CHILDREN'S HOSPITAL-MEDICAL CENTER
05.2011 - 02.2013
- I was the clinic coordinator for the Pulmonary and Allergy/Immunology clinics
- I directly supported a pulmonologist in clinic, as well as managed the clinic
- My responsibilities included: Supervised the medical assistants in the clinic
- Approved time off, interviewed potential employees
- Ordered clinic supplies and medications
- Handled all the refills for the pulmonary department
- Managed prior authorizations
- Administered all the flu shots in the clinic
- Assured that the clinic was Joint Commission compliant at all times
- Took and handled patient complaints in the clinic
- Liaison between patients, families, and nursing staff
- Maintained adequate nursing and medical assistant staff in the clinic
- Requested float help when needed.
LVN
CHILDREN'S CLINIC OF KATY
08.2009 - 04.2011
- I was a staff nurse in a very busy pediatrics office
- I assisted the doctor with direct patient care while being the communicator between the patients and the physician
- I scheduled appointments and tests for patients as well as obtained prior authorization for necessary medications and procedures
- I was responsible for accurate documentation for each office visit, and for obtaining vital signs for my patients
- I provided a warm and inviting environment for both my patients and their families
- In addition to these duties, I also: Maintained state logs for temperature controls of all immunizations and placement of the immunizations
- Provided inventory control and ordered all office supplies and immunizations
- Supervised the medical assistants in the office
- Triaged telephone calls
- Assisted the physician with procedures as suture placement and removal
- Followed and carried out doctor's orders.
LVN
TEXAS CHILDREN'S PEDIATRIC ASSOCIATES – ASHFORD PEDIATRICS
07.2007 - 07.2009
- Assisted the physician in the primary care of children ages newborn through 18 years of age
- Obtained and documented vital signs, chief complaints, diagnosis and treatment for each patient's office visit
- Scheduled procedures and specialist's appointments, as well as obtained appropriate prior authorizations from insurance companies
- Supervised the medical assistants in the office
- Triaged telephone calls
- Administered immunizations and medications
- Followed and carried out doctor's orders.
NURSING SUPERVISOR, LVN
HCR MANORCARE
10.2001 - 07.2007
- Supervised 7 CNA's and 1 LPN on a 44 bed Alzheimer's Unit while providing direct care to the patients
- Administered medication
- Gave treatments, including wound care
- Served as communication liaison between patient's families and the physician
- Maintained monthly documentation for Medicare and Medicaid patients, as required by the state of Delaware
- Completed MDS reports as required by the state of Delaware
- Provided re-orientation and sensory stimulation to the Alzheimer's patients as needed
- Assisted patients with maintaining ADL's.
Education
Masters of Public Health - Public Health
Baylor University
Waco, TX 01.2023 - Current
Bachelor of Science in Health Care Administration -
University of Arizona
Tucson, AZ 02.2012 - 05.2022
Nursing - Nursing
Salem Community College
Carney's Point, NJ 06.1999 - 05.2001
Skills
Work Planning and Prioritization
Emergency Response
Staff Development
Goal Setting
Managing Operations and Efficiency
Multitasking
Business Administration
Creative Direction
Timeline
Masters of Public Health - Public Health
Baylor University
01.2023 - Current
PRACTICE MANAGER II
TEXAS CHILDREN'S PEDIATRICS- KATY
11.2019 - 07.2023
PRACTICE MANAGER I
TEXAS CHILDREN'S PEDIATRICS- WEST HOUSTON
09.2016 - 11.2019
CLINICAL SUPERVISOR
TEXAS CHILDREN'S PEDIATRICS-CINCO RANCH
09.2013 - 09.2016
Bachelor of Science in Health Care Administration -
University of Arizona
02.2012 - 05.2022
CLINIC COORDINATOR, LVN
TEXAS CHILDREN'S HOSPITAL-MEDICAL CENTER
05.2011 - 02.2013
LVN
CHILDREN'S CLINIC OF KATY
08.2009 - 04.2011
LVN
TEXAS CHILDREN'S PEDIATRIC ASSOCIATES – ASHFORD PEDIATRICS
07.2007 - 07.2009
NURSING SUPERVISOR, LVN
HCR MANORCARE
10.2001 - 07.2007
Nursing - Nursing
Salem Community College
06.1999 - 05.2001
ASSISTANT DIRECTOR OF REGIONAL OPERATIONS
TEXAS CHILDREN'S PEDIATRICS
7 2023 - Current