YVETTE AGUILAR
Sugar Land,TX
Summary
Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
17
17
years of professional experience
Work History
Practice Manager
Texas Children's Pediatrics
01.2024 - Current
- Increased patient visits by modifying scheduling templates by 2%
- Increase Press Ganey patient satisfaction score by 1%
- Responsible for daily management and operations for referrals, front office staff, managed daily call center operations and registration
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Managed daily practice operations to optimize appointment scheduling, patient records management clinical workflows and billing functions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Supervised team of 23 office and clinical personnel.
- Oversaw accounting, budgeting, and financial reporting.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
Manager of Ambulatory Operations
Norris USC Comprehensive Oncology Cancer Hospital
05.2021 - 08.2023
- Responsible for daily management and operations for the new patient referral team, scheduling coordinators, managed daily call center operations, registration, inpatient admissions, and oversight of the quality assurance program
- Managed 25 subordinates with a daily clinical census of 18
- Ensured that the department consistently achieves desired clinical and management outcomes, including a high degree of patient and physician satisfaction
- Responsible for optimizing clinical operations and patient flow to ensure quality of care provided to patients
- Responsible for utilizing practice metrics to optimize practice performance for staffing benchmarks, panel size, no-show rate, and double booking strategies
- Responsible for department budget and ensured that the department operates in a cost-effective manner
- Optimized tasks increasing the number of new patients scheduled by 2%
- Optimized tasks reducing the number of no-shows by 3%
- Optimized tasks decreasing scheduling errors by 2%
- Streamlined communication channels between administrative personnel, nursing staff, and physicians to enhance team collaboration across the organization.
Associate Administrator
Northeast Valley Health Corporation
09.2019 - 11.2020
- Served as a Practice Leader and managed strategy and operations with 15 total subordinates' clinic's daily census of 80 patients
- Supervised the scheduling of patients, and evaluated the patient flow to reduce overall cycle time to company target
- Facilitated communication and strategies to build and improve Physician collaboration
- Responsible for daily management and operations for the new patient referral team, scheduling coordinators, nurses, medical assistants, and providers
- Ensured compliance with federal, state, and local relations
- Responsible for implementation, evaluation, and improvement of patient satisfaction scores
- Managed performance, recruited and completed performance reviews
- Participated and complied with the clinic's Infection Control Program, Emergency Management program, Code of Conduct, and Risk Management Compliance Program
- Reduced broken appointments by 2% by implementing a structured scrubbing system
- Provide outstanding customer service, receiving 95% in customer service feedback surveys
- Reduced insurance claims denials by 2% by auditing encounters before submission
- Reduced expenditure of supplies by 2% by monitoring usage
- Developed and distributed employee work schedules based on operational needs and employee requests
- Managed physician clinic schedules and clinic templates
Insurance Verifier Administrative Analyst /Patient Access
Ronald Reagan UCLA Medical
07.2016 - 11.2019
- Registered patients in a professional and timely manner, being sensitive to guest services
- Ensured that any pre-certification and/or authorization were obtained to meet individual payer payment authorization protocols
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions
- Reviewed 80 patient cases and insurance coverage information per week.
Business Office Manager I
Northeast Valley Health Corporation
05.2018 - 03.2019
- Hiring new employees for front desk, RN, Medical Assistant, LVN and lab tech
- Updated reports, managed accounts, and generated reports for company database.
- Work with staff and patients to maintain good rapport, decrease conflicts, and address patient concerns
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed the clinic schedule for 4 providers
- Oversee the day to day clinical operations for family medicine and Pediatrics to ensure efficient and effective clinic flow, including staffing ratios and patient appointments
Operations Manager
High Priority Real Estate
01.2008 - 06.2016
- Developed and maintained relationships with clients through networking
- Planned and reviewed compensation actions; enforcing policies and procedures
- Planned and helped launch a platform to track sales
- Reviewed operations reports to understand numbers and trends
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, and inventory purchasing
- Implemented and managed multiple projects meeting deadlines
- Developed a training program for realtors increasing sales by 2%
- Increased customer satisfaction by 3%
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Six Sigma Green Belt -
UCLA Extension
Los Angeles, CA03.2023
MBA - Business Administration
Louisiana State University Shreveport
Shreveport, LA01.2021
Bachelor of Science - Health Administration
California State University
Northridge, CA08.2016
Skills
- Hiring and recruitment
- Project oversight
- Staff Management
- Relationship building and retention
- Budgeting
- Team Building
- Call Center Management
- Training and mentoring
- Profit improvements
Professionalassociation
American College of Healthcare Executives
Languages
Spanish
Full Professional
Timeline
Practice Manager
Texas Children's Pediatrics
01.2024 - Current
Manager of Ambulatory Operations
Norris USC Comprehensive Oncology Cancer Hospital
05.2021 - 08.2023
Associate Administrator
Northeast Valley Health Corporation
09.2019 - 11.2020
Business Office Manager I
Northeast Valley Health Corporation
05.2018 - 03.2019
Insurance Verifier Administrative Analyst /Patient Access
Ronald Reagan UCLA Medical
07.2016 - 11.2019
Operations Manager
High Priority Real Estate
01.2008 - 06.2016
MBA - Business Administration
Louisiana State University Shreveport
Six Sigma Green Belt -
UCLA Extension
Bachelor of Science - Health Administration
California State University
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