Elizabeth Garza
Worth
Summary
Detail-oriented and results-driven professional with expertise in patient access, referral management, insurance coordination, and customer service. Adept at problem-solving, call center operations, and care coordination to enhance organizational efficiency and patient satisfaction.
Overview
11
11
years of professional experience
Work History
ACCESS SPECIALIST
RUSH UNIVERSITY MEDICAL CENTER
05.2022 - Current
- Schedule and coordinate patient referrals based on medical necessity and insurance requirements, ensuring seamless care transitions.
- Assist patients with insurance registration, co-pays, and financial responsibility discussions, minimizing billing issues and supporting the revenue cycle.
- Utilize Epic Systems, to manage appointments scheduling, patient inquiries and care coordination.
- Escalate complex patient concerns, such as unresponsive provider teams, by collaborating with management to ensure timely resolution.
- Actively listened to patient concerns and inquiries, accurately documented information and followed- up with appropriate healthcare providers
- Proficient in using epic systems to access and update pt demographics and healthcare charts
- Maintain accurate records in Epic Systems, ensuring compliance with policies and best practices.
- Leveraged knowledge of various software platforms to optimize the management of patient information and streamline daily tasks.
- Streamlined the registration process for new patients, resulting in reduced wait times and increased satisfaction.
ACCOUNTS RECEIVABLE REPRESENTATIVE
Cintas Corporation
04.2019 - 05.2022
- Trained new hires on Financial processes, customer service, and policy compliance to improve efficiency.
- Created instructional documents and workflows to ensure accuracy in account management and revenue cycle processes.
- Handled escalated billing and financial concerns, working with customers to resolve complex issues.
- Maintained accurate financial records in database management systems, ensuring compliance with company policies.
- Maintain A/R records; prepare statements, bills and invoices; process payments; respond to customer inquiries regarding account status; and reconcile expenses to general ledger
- Performed AR duties including invoicing, investigating chargebacks, discrepancies and reconciliations
- Maintained strong client relationships through clear communication and timely resolution of disputes.
CUSTOMER SERVICE REPRESENTATIVE
Cintas Corporation
02.2018 - 04.2019
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
- Responsible for answering incoming calls from customers regarding order status, placing of orders, and any inventory questions
- Led onboarding and training for over 10 new employees, improving retention and service quality.
- Developed training materials and presentations to reinforce company policies and service procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CUSTOMER SERVICE REPRESENTATIVE
Allstate insurnace
01.2014 - 04.2015
- Provided training support on insurance policies, compliance, and customer service standards.
- Assisted in updating policy documentation to reflect regulatory changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Earned Illinois license to sell insurance, demonstrating industry expertise.
Education
General Education Development -
MALCOM X COLLEGE
06.2012
Skills
- Patient Access & Referral Management
- Insurance & Financial Responsibility Discussions
- Call Center Operations & Care Coordination
- Revenue Cycle support
- Escalation & Problem-Solving
- Medical Scheduling & Workflow Optimization
- Patient support
- Record-keeping
- Interpersonal skills
- Proficient in Epic Systems
- Proficient in Microsoft Office Suite
Timeline
ACCESS SPECIALIST
RUSH UNIVERSITY MEDICAL CENTER
05.2022 - Current
ACCOUNTS RECEIVABLE REPRESENTATIVE
Cintas Corporation
04.2019 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE
Cintas Corporation
02.2018 - 04.2019
CUSTOMER SERVICE REPRESENTATIVE
Allstate insurnace
01.2014 - 04.2015
General Education Development -
MALCOM X COLLEGE
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