Virginia Cabrera
Chicago,IL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
23
23
years of professional experience
Work History
Supervisor
Rush University Medical Center/Rush Oak Park
Chicago, IL
06.2019 - 02.2024
- Directed and supervised team of 12 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Collaborated with other departments to coordinate workflow processes between teams.
- Participated in conferences related to industry trends or organizational developments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Team Lead –Revenue Cycle
Rush University Medical Center/Rush Oak Park
Chicago, IL
01.2006 - 05.2019
- Collaborated with DMS board implementation and workshops
- Oversaw the department regarding questions and concerns related to reimbursement or cash related issues
- Seized appropriate action in Epic to process underpayments, refunds, partial payments, denied accounts, and correct payments for both inpatient and outpatient accounts along with helping manager communicate any new payer trends to senior management, CCMC area, or Rush Health
- Provided direction and training to allowance team members so that the team is working in unison to accurately identify and work payment discrepancies as productively as possible
- Analyzed Medicare and Medicaid payment-reimbursement within the State guidelines
- Analyzed Global Transplant cases from DRG reimbursement to classified ADHOC agreements
- Imported and Exported Contractual Allowance reports within Business Object Application for departmental meetings and payer trends
- Supported management with Epic-reporting; Hospital Billing Reports: payment posting, adjustment, and transaction queries
- Maintained weekly Allowance activity/productivity report via Epic-My Reports
- Collaborated with management on special projects for both the contractual and payment posting team
- Helped develop new ideas to present to management for a better outcome with the team work flow/productivity
- Assisted manager in training both Cash Posting and Contractual Allowance team members
- Provided leadership on all matters regarding processing, posting, redistributing and reconciling for all incoming Patient payments
- Assisted Corporate Finance on monthly redistribution settlements via Rush Health and Patient Access
- Collaborated with the Epic system implementation as a Super-user for the Cash-coding and Contractual department
- Assisted the team with questions and concerns per going live.
Senior Contractual Allowance Analyst
Rush University Medical Center/Rush Oak Park
Chicago, IL
02.2003 - 12.2005
- Analyzed payment reimbursement accuracy, accounts identified as underpaid, overpaid, or denial issues
- Assisted cash posting and management with new electronic remittances implementation for both Blue Cross and Medicaid electronic files.
Senior Cash Coder Analyst
Rush University Medical Center/Rush Oak Park
Chicago, IL
05.2001 - 01.2003
- Entered and reconciled hospital billing payments
- Audited trending remarks via e-remits to maintain accuracy with system reports.
Customer Service Financial Representative
Rush Medical Center
Chicago, IL
09.2000 - 05.2001
- Updated patient insurance information and accepted payment arrangements
- Liaison for incoming Spanish speaking patient accounts
- Trained new hires on all customer service applications and work flow.
Education
Bachelor of Science in Business Administration -
DeVry University
10.1999
Skills
- Strong analytical and problem solving skills
- Epic-Patient Accounting applications
- Multi-tasking with strong time management skills
- PMMC-Contractual Database
- Team Communication
- Team Leadership
- Collaboration Skills
- Daily Workflow Improvement
- Work Planning And Prioritization
- Leading Team Meetings
- Team Training
- Attention To Detail
- Computer Skills
- Positive Attitude
- Detail Oriented
- Proven communication skills, oral and written
- Knowledge of Managed Care Contracts
- Governmental Reimbursement Structure
- Healthcare Revenue Cycle
Timeline
Supervisor
Rush University Medical Center/Rush Oak Park
06.2019 - 02.2024
Team Lead –Revenue Cycle
Rush University Medical Center/Rush Oak Park
01.2006 - 05.2019
Senior Contractual Allowance Analyst
Rush University Medical Center/Rush Oak Park
02.2003 - 12.2005
Senior Cash Coder Analyst
Rush University Medical Center/Rush Oak Park
05.2001 - 01.2003
Customer Service Financial Representative
Rush Medical Center
09.2000 - 05.2001
Bachelor of Science in Business Administration -
DeVry University
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