Elizabeth Gillespie
Abilene,TX
Summary
Dynamic Customer Service Representative with a proven track record at Thompson Gas, excelling in debt recovery strategies and negotiation techniques. Successfully resolved customer disputes, enhancing loyalty and repeat business. Adept at training new hires, fostering a collaborative team environment while managing high-stress situations with professionalism and empathy.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Thompson Gas
08.2003 - Current
- Analyzed customer accounts to identify overdue payments and initiate collection procedures.
- Assisted in developing payment plans tailored to individual customer needs.
- Communicated effectively with customers regarding outstanding balances and payment options.
- Documented interactions and payment commitments in the collections management system.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Skills
- Multitasking and organization
- Creative problem solving
- Money handling
- Decision-making
- Customer relations
- Data entry
Additional Information
I have been a team leader for WTGFuels going on 22 years. I would love the opportunity to transition into Credit & Collections with the skills I’ve learned here. I’m currently the CSR for the location in Abilene Texas.
Timeline
Customer Service Representative
Thompson Gas
08.2003 - Current