Experienced with medical translation, ensuring clear and accurate communication in healthcare settings. Utilizes strong linguistic skills and medical knowledge to bridge language barriers effectively. Knowledge of medical terminology and cultural nuances enhances patient care and compliance.
Hi, I’m
Elizabeth Giron
774 Beck St Bronx,NY
Summary
Overview
20
years of professional experience
Work History
MTI America1350 Powerline Pompano Beach Fl , 33069
Medical Translator
10.2023 - Current
Job overview
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Translated procedural information to facilitate understanding between doctors and patients.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
MTI America1350 Poweline Pompano Beach Fl 33069
Medical Transportation Driver
10.2023 - Current
Job overview
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Earned and maintained necessary certifications.
- Communicated with patients and healthcare workers in both English and Spanish.
Domino's Pizza5944 S Orange Blossom Trl.
Pizza Delivery Driver
03.2022 - 06.2023
Job overview
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
Morgan & Morgan Law Firm20 N Orange Ave Orlando FL 32801
Client Advocate
11.2021 - 03.2022
Job overview
- Maintained positive office environment using active listening and prompt problem solving.
- Educated patients on available wellness services and guided each through process.
- Provided assistance with insurance referrals and authorization overrides.
- Managed data integrity by implementing methods to enhance information confidentiality
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained accurate records of programs and services.
Westgate Resorts
Time Share Sales
03.2019 - 06.2019
Job overview
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Generated 5 quality referral or sales leads every week.
- Collaborated with internal departments and external partners to finalize sales transactions.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Cultivated mutually beneficial client relationships and maintained communication via phone and email.
Amazon
Customer Service Representative
09.2018 - 01.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Elizabeth Velazquez
Day Care
09.2007 - 06.2018
Job overview
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Implemented curriculum to enhance classes with learning-focused activities.
- Applied play-based strategies to provide diverse approaches to learning.
East Tremont Medical Center930 E Medical Center Bronx NY, 10460
Medical Insurance Biller
02.2005 - 08.2007
Job overview
- Greeted customers at front desk and engaged in pleasant process.
- Collected room deposits, fees, and payments.
- Medicaid, Medicare and Private Insurances (HMO's) billing.
- Non faults Insurance and Procedures.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Identified and resolved patient billing and payment issues.
- Collected payments and applied to patient accounts.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Maintained accurate records of customer payments.
- Located errors and promptly refiled rejected claims.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
McDonald's Restaurant
Cashier
11.2004 - 12.2005
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
Bronx Community College2155 University Avenue, Bronx, New York 10453
No Degree
University Overview
Languages
Spanish
Native or Bilingual
Timeline
Medical Translator
MTI America
10.2023 - Current
Medical Transportation Driver
MTI America
10.2023 - Current
Pizza Delivery Driver
Domino's Pizza
03.2022 - 06.2023
Client Advocate
Morgan & Morgan Law Firm
11.2021 - 03.2022
Time Share Sales
Westgate Resorts
03.2019 - 06.2019
Customer Service Representative
Amazon
09.2018 - 01.2019
Day Care
Elizabeth Velazquez
09.2007 - 06.2018
Medical Insurance Biller
East Tremont Medical Center
02.2005 - 08.2007
Cashier
McDonald's Restaurant
11.2004 - 12.2005
Bronx Community College
No Degree
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