Jennifer Navarro
Hollywood,FL
Summary
Motivated and dedicated Diagnostic Supervisor with growing leadership skills and experience in staff development and workflow management at MTI America. Skilled in managing high-volume diagnostic referrals, supervising fully remote teams, and improving operational processes. Committed to delivering quality service and support in a dynamic setting.
Overview
9
9
years of professional experience
Work History
Diagnostic Supervisor
MTI America
03.2023 - Current
- Lead a fully remote team of 18 employees managing at average 3,000 diagnostic referrals monthly
- Oversee departmental workflow, staff scheduling, and performance metrics
- Introduce and implement best practices to enhance team productivity and compliance
- Serve as a key escalation point for customer service issues and internal process challenges
- Drive team performance by mentoring and developing team members through continuous coaching
- Assisted in preparing quarterly reports and resolving escalated customer concerns
Diagnostic Team Lead
MTI America
03.2022 - 03.2023
- Supported supervisor in leading hybrid team of 20 staff, including in-office and remote members
- Managed diagnostic procurement operations while ensuring compliance with regulations and vendor contracts
- Facilitated onboarding, retraining, and workflow updates to improve team performance
- Assisted in preparing quarterly reports and resolving escalated customer concerns
Diagnostic Coordinator
MTI America
12.2019 - 03.2022
- Scheduled and confirmed diagnostic appointments while maintaining high attention to detail
- Managed order processing, appointment coordination, networking and pricing changes
- Delivered high-quality customer service in a high-volume call center environment
Diagnostic Document Support Specialist
MTI America
09.2019 - 03.2022
- Processed and verified accuracy of medical documentation, ensuring data compliance
- Improved documentation systems through quality control and error tracking
Supply Chain Associate
Panacea - JA of South Florida Student Company
08.2016 - 06.2017
- Researched, assembled, and packaged company products
- Participated in advertising and stock sales strategies
Education
Associate of Science - Medical Office Management
Broward College
Fort Lauderdale, FL01-2025
High School Diploma -
South Broward High School
Hollywood, FL01-2019
Skills
- Hybrid Team Supervision (20 employees)
- Diagnostic Imaging & Medical Terminology
- Workflow Optimization & Process Improvement
- Staff Training & Development
- CPT/ICD-10 Knowledge
- Microsoft Office Certified (Word & PowerPoint)
- Client Relations & Conflict Resolution
Languages
Fluent Spanish speaker/writer
Fluent English speaker/writer
Timeline
Diagnostic Supervisor
MTI America
03.2023 - Current
Diagnostic Team Lead
MTI America
03.2022 - 03.2023
Diagnostic Coordinator
MTI America
12.2019 - 03.2022
Diagnostic Document Support Specialist
MTI America
09.2019 - 03.2022
Supply Chain Associate
Panacea - JA of South Florida Student Company
08.2016 - 06.2017
Associate of Science - Medical Office Management
Broward College
High School Diploma -
South Broward High School
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