Elizabeth Godbolt
Hinesville,GA
Summary
Dynamic, analytical and results-driven professional who implements action plans with a positive approach and desire for a successful career. Confident in ability to propose own ideas when appropriate, possessing strong initiative, drive to succeed and the ability to work cross-functionally to improve efficiency, productivity and support daily operations.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Senture LLC
08.2023 - 12.2024
- Answer inbound calls and emails inquires from member and providers regarding medical/dental coverage, claims status, verification, bill and/ or authorizations.
- Respond to inquiries within set timeframes to adhere to department metrics and contractual standards.
- Document details of the interaction within the database, including any additional action steps taken as follow up.
- Demonstrate commitment and behavior aligned with the philosophy, mission, values and vision of Network Health
- Appropriately apply all organizational, regulatory, and credentialing principles, procedures, requirements, regulations, and policies.
Customer Service Representative
Concentrix
10.2018 - 03.2023
- Updated databases with new and modified customer data.
- Implemented innovative methods for streamlining the customer service process.
- Provided accurate information about products and services to customers.
UNDERWRITER
State Farm
Dunwoody, GA
08.2015 - 09.2018
- Monitor team production and inventory and participate in quality control checks
- Analyze and assess customer risks to determine insurance eligibility by reviewing new applications, existing business, statistical data, reports, and customer information
- Assist with inbound calls from agents
- Properly price, place or terminate risk
CALL CENTER COORDINATOR
Visionary Technology
Duluth, GA
10.2014 - 08.2015
- Coordinate the day to day operation of the call center to ensure deadlines and service level agreements are met
- Dispatch field service engineers to assist with various service calls
- Create work orders on various platforms to recruit field technicians
- Respond to internal and external inquiries regarding operations
- Knowledge: Responsible for ensuring that customer needs are addressed promptly, accordingly and efficiently
- Provide office services by implementing administrative systems, procedures, and policies while monitoring administrative projects;
- Creative Direction: Create and revise systems and procedures by analyzing administrative practices, recordkeeping systems, forms control, office layout, and personnel requirements;
HAZARD PROCESSING SPECIALIST- SUPPORT SERVICES
Assurant
Duluth, GA
01.2011 - 10.2014
- Verified that homeowners’ policies contained acceptable coverage and disbursed premium payments from escrow account if required
- Made outbound calls to insurance agents and companies to update insurance policies, as well as obtain needed (missing) information
- Reviewed various types of insurance documents and updated client servicing systems according to established procedures and policies
- Performed necessary maintenance updates for policy changes, letters, and notices
- Knowledge: As a Customer Care Specialist for insurance claims, I communicated with customers, third party insurance companies, contractors, and various other third party vendors to ensure claims are processed timely and accurately;
- Creative Direction: Provided comprehensive administrative and business support to the manager(s) and staff as well as other employees of the company;
BILLING AGENT
DirecTV
Duluth, GA
09.2009 - 12.2010
- Ensured all invoices were updated to be processed by proper departments
- Created invoices and credit memos, issuing them to customers by all necessary means
- Updating customer files
- Located and notified customers of delinquent accounts by mail or outbound calls to solicit payment
- Knowledge: Enlarged effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgment;
- Creative Direction: Managed a wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently while effectively communicated with sales, marketing and administrative teams on a daily basis
Customer Care Representative
Concentrix
Skills
- Insurance Processing
- Research
- Spearheading Key Projects, Initiatives & Rollouts
- Client Relations
- Proficient in Microsoft Office Suite
- Exemplar Oral and Written Skills
- Strategic Teambuilding
- Process Improvement
Professional References
Available upon request
Timeline
Customer Service Representative
Senture LLC
08.2023 - 12.2024
Customer Service Representative
Concentrix
10.2018 - 03.2023
UNDERWRITER
State Farm
08.2015 - 09.2018
CALL CENTER COORDINATOR
Visionary Technology
10.2014 - 08.2015
HAZARD PROCESSING SPECIALIST- SUPPORT SERVICES
Assurant
01.2011 - 10.2014
BILLING AGENT
DirecTV
09.2009 - 12.2010
Customer Care Representative
Concentrix