Elizabeth Gonzales
Summary
Retail Store Management professional experienced in leadership and customer service. Achieved exceptional customer experiences and brand loyalty through strategic operations management and team coordination. Focused on enhancing productivity and streamlining processes to optimize resource use and reduce costs.
Overview
10
10
years of professional experience
Work History
Operations Assistant Manager
Lowes Hardware
San Antonio, Texas
02.2023 - Current
- Accountable for achieving sales and margin goals
- Enhanced operational efficiencies to improve overall customer satisfaction.
- Analyzed data to develop actionable plans.
- Coordinated daily operations to optimize store functionality.
- Developed team members’ understanding of roles and responsibilities to maintain departments and execute company programs and ad campaigns effectively.
- Managed inventory levels and organized stock replenishment processes.
- Developed relationships with pros to enhance revenue growth through targeted account management.
Pro Service/ Lumber ASM
Lowes
02.2020 - 01.2023
- Handled and supervised daily processes and activities in the department to ensure operational efficiency.
- Led Pro Team and Lumber in developing effective sales plans and metrics to drive revenue growth.
- I utilize all company tools and reports to understand the PRO business and to obtain metric goals.
- Utilized company tools and reports to analyze PRO business performance and achieve metric goals.
Marketing Manager
Pets Supplies Plus
San Antonio, TX
05.2016 - 05.2020
- I created and trained the district/stores in daily operational processes/activities that are carried out in the store.
Manage the store team, product inventory, Ad and Planogram display, sales volume/forecast, and HR business etc.
I play a key role in leading the store, with many responsibilities: develop team members for future roles that amplify their strengths, audits loss prevention processes, coaches team on exceptional customer service.
Opened and mentored 5 stores from start to finish with mentoring the Store Leaders during the process.
Accomplishments: 5th store in the company in store card 2018, 2nd store in the company in store card 2017, #1 in Redford Sales in the district 2018 and Top 5 in customer service surveys.
- Developed marketing strategies that increased brand awareness and customer engagement.
- Collaborated with cross-functional teams to successfully execute promotional events and activities.
Education
Graduated -
James Madison High School
Some College - Business Management
San Antonio College
Skills
- Process improvement
- Scorecard management
- Deliver Results
- Customer priority management
- Customer service experience
- Problem solving
- Team leading skills
- Employee Training
- Strong communication skills
- Very Competitive in company goals
- Customer relationships and loyalty
- Providing team support and growth
Timeline
Operations Assistant Manager
Lowes Hardware
02.2023 - Current
Pro Service/ Lumber ASM
Lowes
02.2020 - 01.2023
Marketing Manager
Pets Supplies Plus
05.2016 - 05.2020
Graduated -
James Madison High School
Some College - Business Management
San Antonio College