Elizabeth Gonzalez
West Covina,CA
Summary
- Over 6 years of experience in customer service
- Strong guest service skills
- Knowledge of classroom activities
- Passionate about helping students
- Skilled in Microsoft Office
- Bilingual (English/Spanish)
- Excellent Communication skills
- Experienced in working one-on-one with students
Overview
9
9
years of professional experience
Work History
After School Mentor
Delhaven Community Center
12.2022 - Current
- Foster a positive environment for students.
- Maintain classroom environment in a safe, clean, and orderly condition.
- Manage daily attendance records.
- Promote physical activities among students through engaging outdoor games and sports.
- Collaborate with colleagues to develop creative activities for students, leading to increased engagement and enjoyment.
- Support students' academic growth by offering homework assistance and tutoring when needed.
- Provide first aid and emergency response as required, prioritizing student health and safety at all times.
Online Spanish Tutor
Private
10.2022 - Current
- Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
- Created fun and challenging lesson plans to help students enjoy learning process.
- Used multimedia materials to engage students and encourage active learning.
Barista
Republik Coffee Lounge
03.2021 - 07.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Preparation of numerous hot and cold drinks that received consistent positive customer remarks.
- Controlled customer lines and crowds with quick and efficient service.
Customer Service Analyst
Toyota
01.2018 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Bank Teller
HSBC Bank
01.2017 - 01.2018
- Served 100 to 150 customers by completing account transactions daily.
• Handled large sums of money with integrity.
• Maintained customer confidence and protected bank operations by keeping information confidential. - Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Manager
PAVA Bakery
01.2015 - 01.2017
- Performed weekly inventory of ingredients.
- Managed the scheduling and performance reviews of 10 employees.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Baked consistent quality items.
Education
Certificate - VESL Work Readiness Certificate
Pasadena City College
Pasadena, CA09.2021
Certificate - VESL Childcare
Pasadena City College
Pasadena, CA05.2021
Certificate of Competency - VESL Level 5
Pasadena City College
Pasadena, CA05.2020
Associates Degree - Public Relations And Corporate Communication
University Autonoma De Guadalajara (UAG)
Guadalajara, JAl. Mexico07.2015
Skills
- Proactive
- Active Listening
- Native Spanish fluency
- Fast Learner
- Enthusiastic
- Positive Learning Environment
- Small Group Instruction
- Learning Support
- Problem Solver
- Capable of Creating a Positive Learning Environment
Timeline
After School Mentor
Delhaven Community Center
12.2022 - Current
Online Spanish Tutor
Private
10.2022 - Current
Barista
Republik Coffee Lounge
03.2021 - 07.2021
Customer Service Analyst
Toyota
01.2018 - 08.2019
Bank Teller
HSBC Bank
01.2017 - 01.2018
Manager
PAVA Bakery
01.2015 - 01.2017
Certificate - VESL Work Readiness Certificate
Pasadena City College
Certificate - VESL Childcare
Pasadena City College
Certificate of Competency - VESL Level 5
Pasadena City College
Associates Degree - Public Relations And Corporate Communication
University Autonoma De Guadalajara (UAG)
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