Elizabeth Gonzalez

Customer Relationship Advocate bringing top-notch customer obsessed skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty, confidence and satisfaction. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, efficiency and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and creating positive experiences.

• CFBE – Certified Food & Beverage Executive, American Hotel & Lodging Assoc., Issued - 2010
• CHS – Certified Hospitality Supervisor, American Hotel & Lodging Assoc., Issued - 2015
• SIE - Passed 05/22/23
• Series 7 - Passed 05/30/23
• Series 63 - Passed 06/12/23

2023 Performance Rating - Exceptional

FE, MM, TMF, TE & TMO Training Completed - 09/01/23 

CRA Proficiency Achieved - 11/22/23

CRA Performing Achieved - 02/28/24

Positive Client Escalations - Q4 2023 : 4 Received, YTD 2024 : 18 Received

• Victoria Devoll, On-Boarding Team Leader (Fidelity Investments)
• Deborah Guyette, HD Mentor (Fidelity Investments)
• Jacey Wood, Personal friend and former co-worker/Hyatt, 660-864-9243
• Donald Morgan, Banquet Manager-Deloitte University, 857-452-6345