ELIZABETH GONZALEZ
Royal Palm Beach,FL
Summary
Results-driven and customer-focused Store Manager with extensive experience in team leadership, operational excellence, and delivering exceptional customer service. Proven track record of building strong relationships with clients and staff to exceed performance goals and enhance customer satisfaction. Skilled in managing diverse teams, streamlining processes, and driving strategic initiatives to improve efficiency and profitability.
Overview
19
19
years of professional experience
Work History
Store Manager
TJX Companies, Marshalls
Palm Beach Gardens, FL
08.2019 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Manage team of 69 + associates and 5 leaders.
- Sales increase every year by 3%+
- Introduced best methods, practices and systems to improve performance.
- Coached sales associates on product knowledge by using wide variety of training tools including ACTP program.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
ASM Merchandising
Forever 21
West Palm Beach, FL
05.2018 - 08.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Meet with store Leaders to obtain information about customer needs and preferences.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Manage team of 50+ associates.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Educated employees on new merchandise during seasonal workshops.
ECMRenewals Representative
MAS
Boynton Beach, FL
08.2017 - 05.2018
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding contract questions, eligibility and claims.
- Provided basic technical support resolving issues for clients on variety of company products.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- #1 in outbound calls with 100+ calls
Store Manager
Forever 21
West Palm Beach, FL
12.2005 - 08.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Manage team of 69 + associates and 5 leaders.
- Sales increase every year by 3%+
- Introduced best methods, practices and systems to improve performance.
- Coached sales associates on product knowledge by using wide variety of training tools including ACTP program.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bookkeeping essentials 1 -
Palm Beach State College
Lake Worth, FL11.2018
B.A - Accounting
University of Puerto Rico
Arecibo, PR05.2004
Skills
- Self-motivated
- Time management
- Ability to work under pressure
- Excellent problem solving, conflict resolution
- Leadership
- Word, excel, SF, MAS, KRONOS
- Organized
- Detailed Oriented
- Profound ability to work in fast-paced environment
- Sales driven
Additional Information
- #1 Sales gain vs LY in the District
- ACHIEVEMENTS Sales increase by 14% over a period of two years. Best business acumen of District 3 times in a row. Best inventory results 2011 .94%, 2015 .49% and 2016 .97% Trained and develop 6 store managers. Become credit card champion for the district 2016 Prepare bank reconciliations, general ledger, general journal using excel. Travel to Japan to open their first Forever 21 generating half a million dollars each day for the first couple of weeks. #2 year to date in Service in 2022.
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
TJX Companies, Marshalls
08.2019 - Current
ASM Merchandising
Forever 21
05.2018 - 08.2019
ECMRenewals Representative
MAS
08.2017 - 05.2018
Store Manager
Forever 21
12.2005 - 08.2017
Bookkeeping essentials 1 -
Palm Beach State College
B.A - Accounting
University of Puerto Rico