Elizabeth Gonzalez
Edinburg,TX
Summary
Dedicated professional with expertise in customer service, multitasking, and time management. Proven track record in enhancing patient experiences through compassionate care and effective communication. Skilled in administering medications, maintaining accurate patient records, and facilitating therapeutic activities. Strengths include active listening, crisis management, and fostering positive patient relationships, resulting in improved comfort and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Psychiatric Technician
DHR Health (Behavioral Hospital)
Edinburg , Tx
11.2025 - Current
- Monitored patient behavior and communicated changes to medical staff.
- Maintained safe, clean environment for patients and staff.
- Recorded vital signs to support patient care plans.
Patient Care Assistant: Remote
Navitus ( Lumicera)
Edinburg, Tx
07.2025 - 12.2025
- Processed refill orders for specialty medications efficiently.
- Enrolled patients in copay assistance programs to reduce out-of-pocket costs.
- Facilitated communication with pharmacists to ensure accurate medication dispensing.
Bilingual Patient Care Assistant :Remote
TotalMed (Contract)
Remote
03.2025 - 07.2025
- Managed pharmacy calls to address customer inquiries efficiently.
- Provided exceptional customer service to enhance client satisfaction.
- Processed medication orders accurately and promptly.
Customer Service Representative : Remote
Sagility (Blue Shield of Califorina)
Edinburg , Tx
07.2024 - 04.2025
- Handled incoming calls to assist clients with health insurance inquiries.
- Facilitated policy reinstatement and termination processes efficiently.
- Processed payments accurately to maintain client accounts.
Certified Nursing Assistant (CNA)
Knapp Medical Hospital
Weslaco, USA
10.2023 - 05.2024
- Supported LVN and RN in daily patient care tasks.
- Aided patients with personal care and mobility assistance.
Customer Service Representative (CSR) Remote
Bloom Insurance Company
Edinburg, USA
09.2023 - 10.2023
- Insurance question
Customer Service Representative (CSR) Remote
TTEC
Edinburg, USA
09.2022 - 07.2023
- Processed prescription refills efficiently to ensure timely access to medications.
- Requested prior authorization for members to facilitate medication coverage.
- Maintained accurate member records to uphold data integrity and compliance.
- Provided policy information to assist members in understanding coverage options.
- Addressed general policy inquiries to enhance member experience.
Education
community college - Nursing
TSTC West Texas
Harlingen, TX01.2026
High school diploma -
Edcouch -Elsa High School
Edcouch, TX05-2003
Skills
- Triage and patient assessment
- Patient care and support
- Vital signs monitoring
- Customer service and communication
- Team collaboration and engagement
- Health insurance expertise
- Clinical documentation and reporting
- Behavioral health management
- Mobility assistance and support
- Mental health assistance
- Medication administration and nursing
- Laboratory skills
- Patient safety
Certification
- CPR Certification
- CNA
Personal Information
Work Permit: Authorized to work in the US for any employer
Bilingual in Spanish
Timeline
Psychiatric Technician
DHR Health (Behavioral Hospital)
11.2025 - Current
Patient Care Assistant: Remote
Navitus ( Lumicera)
07.2025 - 12.2025
Bilingual Patient Care Assistant :Remote
TotalMed (Contract)
03.2025 - 07.2025
Customer Service Representative : Remote
Sagility (Blue Shield of Califorina)
07.2024 - 04.2025
Certified Nursing Assistant (CNA)
Knapp Medical Hospital
10.2023 - 05.2024
Customer Service Representative (CSR) Remote
Bloom Insurance Company
09.2023 - 10.2023
Customer Service Representative (CSR) Remote
TTEC
09.2022 - 07.2023
community college - Nursing
TSTC West Texas
High school diploma -
Edcouch -Elsa High School