ELIZABETH GOULET
Little Rock,AR
Summary
I have many years of experience with customer care and support. I am a people person and find solutions to issues that customers may have.
Personable Enrollment Specialist with talents in customer service. Easily adapts to changing assignments and multiple priorities. Excellent telephone and email skills. Consistently remains calm in stressful circumstances.
Overview
16
16
years of professional experience
Work History
ASSISTING PROVIDERS WITH ENROLLMENT INTO THE ARKNSAS MEICAID PROGRAM
DXC/GAINWELL TECHNOLOGIES
07.2019 - 02.2023
- MEDICAID CLAIMS
- REQUESTING RECORDS WHEN NEEDED
CUSTOMER CARE AND RETENTION
AT&T MOBILITY
10.2006 - 10.2018
- PERFORMING CUSTOMER SERVICE
- CARING FOR CUSTOMERS AN ACCOUNTS IN A TIMELY MANNER
- TROUBLESHOOTING DEVICES AND SOLVING BILLING ISSUES
- PROCESSING EQUIPMENT ORDERS
- SETTING UP ON LINE ACCOUNTS
- ASSISTIING WITH ACESSING ON LINE ACCOUNTS
Education
EASTERN COLLEGE OF HEALTH VOCATIONS
01.1993
ROBINSON HIGH SCHOOL
01.1984
Skills
Customer experience, handling high call volume, assisting with records and billing
References
- DAVID WHEELER, 501-413-7415, AT&T TRAINER
- MOHAMMED ZONFULY, 479-221-1058, GAINWELL TECHNOLOGIES PROJECT MANAGER
- SHANETTA ALLEN, 501-291-6134, PERSONAL REFERENCE
- STACI KONRAD, 501-270-0582, PERSONAL REFERENCE
Timeline
ASSISTING PROVIDERS WITH ENROLLMENT INTO THE ARKNSAS MEICAID PROGRAM
DXC/GAINWELL TECHNOLOGIES
07.2019 - 02.2023
CUSTOMER CARE AND RETENTION
AT&T MOBILITY
10.2006 - 10.2018
EASTERN COLLEGE OF HEALTH VOCATIONS
ROBINSON HIGH SCHOOL
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