Elizabeth Grubbs
Mulberry
Summary
Compassionate and reliable professional with experience in customer service and veterinary medicine. Skilled in client communication, teamwork, and maintaining organized, efficient workflow in fast-paced environments. Passionate in providing excellent customer service and care.
Overview
5
5
years of professional experience
Work History
Veterinary Technician
Highland Pet Hospital
11.2024 - Current
- Assisted veterinarians during examinations, treatments, and surgical procedures.
- Provided compassionate nursing support, restraint, and care for patients of all sizes.
- Educated clients on preventive care, nutrition, and post-operative instructions, enhancing client understanding and compliance.
- Maintained accurate medical records and streamlined inventory control processes to ensure optimal supply management.
- Managed front office duties, including incoming and outbound calls, facilitating efficient communication and client service.
- Trained new staff on customer service standards and best practices.
- Resolved customer inquiries efficiently while adhering to company policies.
- Remained calm in stressful situations, effectively diffusing tense interactions.
Veterinary Technician/Customer Service Representative
Saunders Veterinary Clinic
Avon Park
10.2023 - 11.2024
- Administered medications, vaccinations, and treatments as prescribed by veterinarians.
- Monitored animal behavior and clinical symptoms, ensuring timely interventions for optimal care.
- Educated pet owners on nutrition, exercise, and preventive healthcare measures.
- Cultivated strong client relationships through effective communication and personalized customer service.
- Handled customer inquiries via phone and email, delivering timely updates and enhancing client satisfaction.
- Prepared and labeled prescriptions, ensuring accurate medication measurements.
- Processed diagnostic specimens using laboratory equipment such as microscopes.
- Cleaned kennels, surgical suites, and examination rooms to prevent disease spread.
Veterinary Technician
Cleveland Heights Animal Clinic
Lakeland
07.2023 - 10.2024
- Assisted veterinarian during diagnostic, medical, and surgical procedures to ensure patient safety.
- Monitored vital signs such as heart rate, temperature, and respiration during treatments.
- Monitored and provided post-surgery care for animals to promote recovery and health stability.
- Collected, prepared, and labeled samples for laboratory testing and microscopic examination.
- Provided veterinarians with necessary equipment and instruments to support medical procedures.
- Managed medical supply inventory to support uninterrupted patient care.
- Maintained instruments, equipment, and machinery in proper working condition for safe operations.
- Executed clerical and accounting tasks, including reception, billing, and bookkeeping, to streamline office operations.
Veterinary Assistant
TLC Petsnip
Lakeland
01.2021 - 10.2023
- Prepared and administered medications, vaccines, and treatments according to veterinarians' instructions.
- Reviewed vaccination records and administered shots following clinic protocols.
- Utilized proper restraint techniques when examining or treating animals.
- Ensured cleanliness of kennels, surgery suites, and examination rooms, contributing to infection control and animal health.
- Ensured thorough cleaning of cages between animal visits for a safe environment.
- Answered pet owner inquiries regarding dietary needs and medication requirements.
- Advised pet owners on animal health care, behavior, and nutrition, supporting better overall wellness for pets.
- Promoted teamwork and respect among staff, enhancing collaboration to meet clinic objectives.
Customer Service Representative
Law office of Michael Dicks, P.A.
Bartow
04.2022 - 08.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Provided fast, friendly, and knowledgeable service, resolving routine questions and complaints to ensure customer satisfaction.
- Communicated product details and promotions, improving customer understanding and engagement.
- Developed strong customer relationships to encourage repeat business.
- Managed high call volumes while maintaining quality service standards.
- Managed multi-line phone system and handled incoming calls efficiently.
- Maintained detailed records of customer interactions and transactions, supporting effective follow-up and service continuity.
- Coordinated appointment scheduling for office personnel and clients.
- Entered new client data into database systems accurately.
Education
High school Diploma -
Fort Meade Middle- Senior High School
Fort Meade, FL01-2020
Skills
- Customer relationship management
- Patient care
- Client education
- Recordkeeping management
- Stress management
- Problem solving
- Time management
- Customer support
- Attention to detail
- Effective communication
- Customer communications
- Call monitoring
- Verbal and written communication
Timeline
Veterinary Technician
Highland Pet Hospital
11.2024 - Current
Veterinary Technician/Customer Service Representative
Saunders Veterinary Clinic
10.2023 - 11.2024
Veterinary Technician
Cleveland Heights Animal Clinic
07.2023 - 10.2024
Customer Service Representative
Law office of Michael Dicks, P.A.
04.2022 - 08.2022
Veterinary Assistant
TLC Petsnip
01.2021 - 10.2023
High school Diploma -
Fort Meade Middle- Senior High School