ELIZABETH GUILLOTTE
Texas City,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Licensed Life Insurance Agent
Globe Life/AIL Division
04.2024 - Current
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Increased cross-selling opportunities by identifying potential gaps in clients'' existing coverage, ultimately strengthening their overall protection plans.
- Streamlined the application process for clients, ensuring timely submission and approval of life insurance policies.
- Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
Substitute Teacher
Texas City ISD
11.2023 - Current
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Collaborated with Subordinator and Assistant Principal regarding discipline issues and scheduling.
Caregiver
Self-employed
08.2012 - 11.2023
- Collaborated with team members to develop best practices for effective scheduling.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customer through active listening skills, leading to higher and positive feedback.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed customer standards.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Increased customer satisfaction through timely scheduling.
PATIENT ACCESS REPRESENTATIVE
Memorial Hermann The Woodlands Hospital
10.2006 - 08.2012
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Education
Associate of Applied Science - Respiratory Therapy
Lone Star College – Kingwood
Skills
- Team Collaboration
- Needs Assessment
- Building Relationships
- Referral Generation
- Strong Empathy and Compassion
- HIPAA Compliance
- Registration and Admissions
- Insurance verification
- Multitasking and Organization
- Appointment Scheduling
- Building Rapport and Credibility
- Medical terminology knowledge
Certification
- Life and Casualty Training - 4/24/2024
- Life and Casualty License - 4/29/2024
Timeline
Licensed Life Insurance Agent
Globe Life/AIL Division
04.2024 - Current
Substitute Teacher
Texas City ISD
11.2023 - Current
Caregiver
Self-employed
08.2012 - 11.2023
PATIENT ACCESS REPRESENTATIVE
Memorial Hermann The Woodlands Hospital
10.2006 - 08.2012
Associate of Applied Science - Respiratory Therapy
Lone Star College – Kingwood
- Life and Casualty Training - 4/24/2024
- Life and Casualty License - 4/29/2024
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